Service Data Specialist

Company Description

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. 

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.  

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Job Description

Job Purpose:

A strategic pillar of Smiths Detection's Acceleration Program involves a significant investment in enhancing Service Master Data quality. The primary purpose of the Service Master Specialist role at Smiths Detection is to ensure the completeness, accuracy, and integrity of Service Master Data within the SAP system, thereby acting as a data expert providing a crucial Data Management service to the SAP user community. This involves timely and accurate execution of master data changes according to agreed service levels and contributing to data quality and standards through activities such as policy creation, process mapping, data profiling, and global alignment of data management efforts. The overarching goal is to treat data as a critical business asset and safeguard its quality.

Duties:

• Serve as the primary point of contact for business teams regarding master data-related inquiries and issues.
• Deep understanding of SAP modules related to Material/BOM, Customer, Vendor, and Finance master data.
• Collaborate with service teams, sales, finance, and other departments to resolve data-related issues.
• Translate business requirements into functional specifications for master data changes.
• Identify opportunities to improve master data processes and workflows.
• Develop and document business requirements and process flows.
• Communicate effectively with stakeholders at all levels.
• Prepare and present reports on master data performance and issues.
• Conduct business process analysis and identify areas for improvement.
• Problem-Solving and Root Cause Analysis: Ability to identify and resolve data-related issues and implement preventive measures.
• Facilitate workshops and meetings to gather requirements and resolve issues.
• Adhoc project work as required

• No job constraints.

Planning and Decision Making:

• Level of responsibility for planning, organizing, implementing

• Operational Level: Day-to-day Execution, Following Defined Processes, Issue Resolution, Support Activities
• Tactical Level: Contributing to Planning, Developing Solutions, Defining Business Rules, Cross-Functional Coordination

• Level and type of decision making

• Analysis of data, adherence to rules, collaboration with stakeholders, focus on problem-solving

• Direction provided to incumbent by Manager

• Align the incumbent's work with organizational goals.
• Provide clear expectations and guidelines for project and operational tasks.
• Facilitate effective collaboration with stakeholders.
• Support the incumbent's professional development through feedback and guidance.

Impact and Scope: 

• Describe the impact this job has in the areas of financial, safety, policy development, strategic planning, decision making and problem solving

• This Service Master Data Specialist plays a pivotal role in ensuring the integrity of critical business data, which has far-reaching positive consequences for financial performance, safety, policy effectiveness, strategic direction, informed decision-making, and efficient problem resolution across the organization. 

• Describe the impact of errors

• The accuracy and integrity of the data managed by this profile are foundational to the smooth, efficient, and safe operation of the business. Errors in this domain can have a cascading effect, impacting nearly every aspect of the organization and leading to significant financial, operational, and reputational consequences.

Qualifications

Technical Knowledge, Skills and Abilities:

• Diploma / Any Degree / Post-Graduation

Knowledge & Skills

• Minimum 5 years of experience in SAP Service Master modules
• Experience with SAP ERP or other enterprise-level master data management systems.
• Excel - Intermediate to Advanced level
• Deep understanding of master data concepts and best practices.
• Knowledge of data governance principles and methodologies would be advantageous.
• Experience in process mapping and business process analysis.
• Ability to think logically and technically to reach answers
• Familiarity with data visualization tools (e.g., Power BI, Tableau) is a plus.
• Strong presentation, data analytical, interpersonal & communication skills
• Strong planning, organisational skills and good time management
• Ability to work effectively under pressure to meet deadlines
• Attention to Detail: Meticulous attention to detail to ensure data accuracy and quality.
• Self-motivated, able to set own goals and manage own workload in order to achieve them
• Team player encouraging the sharing and cross fertilisation of ideas and information

Additional Information

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)