Senior Manager

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

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We're looking for a curious and innovative Site Reliability Engineer to join our team at Visa. Here youll be part of a diverse group of problem-solvers who ensure billions of transactions flow seamlessly across the worlds largest payment network 

What Youll Do
  • Lead Investigations Use your detective skills to solve complex technical puzzles and prevent future incidents
  • Drive Innovation Contribute to our evolution from traditional application to cloud-native solutions
  • Collaborate Globally Work with talented engineers across the world to build support and deploy application services 

Why Youll Love It
  • Growth Opportunities Regular learning sessions mentorship programs and exposure to cutting-edge technology
  • Work-Life Integration Hybrid work model 23 days in office with flexible scheduling
  • Inclusive Culture Join a team that actively promotes diverse perspectives and collaborative problem-solving 

Your Experience & Skills
We encourage you to apply even if you dont meet every requirement We value potential and enthusiasm over perfection

Core Skills Some combination of
  • Programming Languages Basic knowledge & experience with C++ Java Python JavaScript HTML CSS 
  • Application Technologies Basic understanding on modern application technologies including Tomcat Apache Spring Boot SQS JBoss IBM MQ IBM DataPower Hazelcast Flink Connect Direct and SSL Skilled in designing 
  • Systems and Networking Basic knowledge of LinuxUnix systems and networking Basic knowledge on cloud platforms such as AWS Azure and GCP for scalable and resilient infrastructure solutions
  • Containerization and DevOps Basic knowledge in containerization technologies like Kubernetes and Docker
  • Monitoring and Logging Basic knowledge in monitoring and logging systems including Prometheus Grafana Datadog and the ELK stack 

Technical Areas Youll Grow In
  • Observability & Performance Master advanced monitoring tracing and performance optimization techniques
  • Automation & Intelligence Build smart alerting systems and automated remediation workflows

What Makes You Thrive
  • Youre energized by solving complex problems
  • You believe in automation over manual processes
  • You enjoy mentoring others and sharing knowledge
  • Youre comfortable with ambiguity and rapid change
  • You value building reliable systems over quick fixes

Job Responsibilities
  • Build in-depth expertise on the 247 systems of Visa that support our merchants Developers Support team
  • Support & publish the issues within SLAs for established issue priorities fix issuesbugs
  • Collaborate with the cross functional team development and product team to improve the overall development process
  • Support and track the production support activities to enhance efficiency and productivity
  • Participate in post-release monitoring and validation Collaborate with the DEV team to ensure no release issues occur in PROD
  • Manage the team who does the application and infrastructure performance plans models for a highly scalable low-latency highly-available and high-throughput payment processing system
  • Contribute to capacity planning and disaster recovery exercises
  • Support in triaging and troubleshooting of performance degradation incidents in the production environment with multiple stakeholders in regular intervals

Required Skills
  • Basic Coding Knowledge in programming languages like Java Python and scripting languages
  • Should have experience in defining production baselines regularly and reliability of system
  • Ability to work independently and with managing a small set of engineers 
  • Professional work experience in highly scalable web services
  • Exposure to containerized micro-services architecture and stacks is an added plus

Preferred Skills
  • Understanding of Disaster Recovery methodologies
  • Experience working with Agile teams
  • Knowledge of monitoring tools like Splunk Keynote Graphana is added plus
  • A Bachelors degree in Computer Science or Engineering a Masters degree is a plus
  • Experience working in fast-paced 247 environments
  • Excellent oral and written communication skills
  • Knowledge of GenAI ChatgptLLM is a plus

The Team Culture
Youll join a collaborative team that
  • Celebrates diverse perspectives and approaches to problem-solving
  • Values teaching and learning from each other
  • Promotes work-life balance and sustainable on-call rotations
  • Encourages innovation and experimentation
  • Champions personal growth and career development

Impact & Growth
In this role youll
  • Shape the reliability standards for global payment systems
  • Mentor and be mentored by talented engineers
  • Drive automation and observability initiatives

This is a hybrid position Expectation of days in office will be confirmed by your hiring manager

Qualifications

Basic Qualifications:
8+ years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience.

Preferred Qualifications:
9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
Bachelor's or Master's degree in Computer Science or related field, or equivalent experience.
We value hands-on experience and continuous learning over specific degrees.
Must have solid knowledge on GenAI, Models, Data Science, Regression Models, Predective analysis.
In addition must have hands on experience in full stack software development with people management experience.
Candidate should have deep understanding on full stack systems especially troubleshooting critical issues.
Must have excellent oral and written communication. Must be a people leader.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.