Metrics & Data Reporting Analyst

Company: CGL 
Department: Digital and Customer Experience
Employment Type: Regular Full-Time 
Work Model: Hybrid
Language: This role operates in English
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Disruptive technology, emerging trends, and new ways of doing business are redefining the future of insurance, with digital at the heart of it. Our Digital team is made up of experts who put our customers at the centre of what we do, creating engaging experiences that drive business outcomes. We are creative and inventive agile enthusiasts who value transparency and collaboration as we deliver scalable, robust and innovative digital solutions. Join us as we transform our digital platforms and build a visionary experience of seamless and compelling journeys for our clients, advisors and operational teams across Canada.

The Metrics and Data Reporting Analyst will source, analyze and report key metrics and data.  You will be responsible to define requirements, gather relevant details for examination and partner with stakeholders to facilitate smooth operation of the Digital Analytics, reporting & insights function.

How you will create impact:

• Help defining requirements for key performance indicators and partnering with stakeholders to assess data and metrics needs.
• Identifying appropriate metrics, reports, dashboards, and analysis to drive key business decisions.
• Maintaining metrics scorecards and dashboards and completing metric deployment activities including report scheduling, data collection and validation tasks.
• Collaborating with subject matter experts to propose and implement effective methods for data collection.
• Responding to ad hoc requests for information and reporting.

To be successful:

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.  
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view. 
• You build trusting relationships and provide guidance to support the development of colleagues.

To join our team:

• You have three years of experience in Operations, Metrics and Reporting, Finance, Accounting or a related field.
• You have a post-secondary diploma in Business, Computer Science or a related discipline.
• You have working knowledge of reporting tools and dashboards (Salesforce CRM, Google Analytics, MicroStrategy, CRM Analytics, Power BI).

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you? 

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.