Lead People Reporting & Insights Analyst

Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

Job Summary 

The Lead People Reporting & Insights Analyst will spearhead the maturation of Shake Shack’s People Analytics function. Reporting to the Director of HR Technology & People Insights, this role will empower leadership with timely, data-driven decisions by designing and implementing scalable reporting, advanced analytics, and predictive insights, focusing on Workday Reporting and Workday Prism Analytics. In a non-supervisory role, it will operate with a high degree of autonomy, guiding the analytical strategy and execution for people data by leading complex projects, mentoring colleagues on analytical best practices, and serve as a subject matter expert and thought leader in people analytics for the organization. 

 

Job Responsibilities and Duties 

• Lead the design, development, and maintenance of sophisticated people analytics solutions (complex reports, predictive models, interactive dashboards) using Workday Report Writer, Worksheets, Discovery Boards, Slides, BIRT, and notably, Workday Prism Analytics. 

• Drive the evolution of our people analytics function by identifying and implementing augmented analytics solutions to automate and streamline insight generation and storytelling.  

• Translate complex business objectives into technical requirements for advanced analytical models and reporting solutions. 

• Develop and champion a people analytics roadmap, identifying key opportunities to leverage data for strategic advantage and operational efficiency.  

• Partner with HR and Operations stakeholders to proactively identify critical business questions and develop analytical approaches to address them, providing consultative guidance on data interpretation.  

• Champion data governance, ensuring data quality, integrity, privacy, and security in all analytical solutions and processes. 

• Translate intricate and complex data into clear, compelling and impactful stories and present to diverse audiences, including functional and senior leadership, influencing strategic decision-making. 

• Lead initiatives to increase data literacy and self-service reporting capabilities across Shake Shack. 

• Architect and maintain a standardized People Resources metric set and reporting inventory. 

 

Knowledge, Skills, Abilities 

 

Technical Expertise:  

• Expert proficiency in Workday Report Writer (Advanced, Matrix, Composite), Calculated Fields, and Dashboards. 

• Strong, demonstrable experience with Workday Prism Analytics (data ingestion, transformation, modeling, and visualization) is highly preferred. 

• Proficiency with Report Designer (BIRT), Workday Worksheets, Discovery Boards, and Slides is highly preferred.  

• Advanced skills in MS Excel, including data modeling and complex analysis. 

• Proficiency in SQL, Tableau, Alteryx, R, or Python and or using machine learning, generative AI or text mining is highly preferred. 

• Familiarity with data governance principles and data security protocols.  

 

Analytical & Strategic Thinking:  

• Proven ability to translate complex business questions into analytical requirements and actionable insights.  

• Strong problem-solving skills with the ability to analyze complex data, identify trends, and develop data-driven recommendations.  

• Demonstrates a learner's mindset; looks for opportunities to gain experience and understand their role and Shake Shack.  

• Knows how different parts of the business work together and how their work connects to broader business objectives and company strategy.  

 

Project Management 

• Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment. 

• Experience in gathering and documenting requirements, assessing complexity, estimating effort, and defining timelines.  

 

 

Requirements - Education, Experience, Physical, and Competencies 

Education:  

• Bachelor's Degree in Computer Science, Management Information Systems, Human Resources, Business Analytics, Statistics, Mathematics, or a related field. A Master's degree is a plus. 

 

Experience:  

• 5-7+ years of progressive experience in HRIS, People Analytics, or Business Intelligence roles, with a significant focus on report development and data analysis. 

• Extensive, hands-on experience with Workday HCM systems, specifically across multiple modules (e.g., HCM Core, Compensation, Talent, Recruiting, Learning, Benefits) in reporting, configuration, and/or security.  

• Demonstrable experience leading complex reporting and analytics projects. 

• Experience in a rapidly growing, multi-unit environment is preferred. 

 

Preferred Certifications:  

• Workday Pro Certification(s) in Reporting, HCM, Prism Analytics, or related areas. 

• Experience specifically with Workday Prism Analytics implementation and usage. 

 

Benefits at Shake Shack:

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

• Weekly Pay and Performance bonuses

• Shake Shack Meal Discounts

• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more

• Medical, Dental, and Vision Insurance*

• Employer Paid Life and Disability Insurance*

• 401k Plan with Company Match*

• Paid Time Off*

• Paid Parental Leave*

• Access to Employee Assistance Program on Day 1

• Pre-Tax Commuter and Parking Benefits

• Flexible Spending and Dependent Care Accounts*

• Development and Growth Opportunities

*Eligibility criteria applies

Pay Range - $92,454.00 - $153,264.00 *The salary paid to a successful applicant will depend on the applicant’s experience, qualifications, business needs and resources, and the candidate’s location.

Click the "Apply" button above to apply for this opening.

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts.  A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer 

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.