Customer Data Specialist

At Best Practice Software, our vision is communities connected with care. In 2025, we have a new mission to build a culture people love, where:

• we value customers,
• we work together for success,
• we are accountable for our actions,
• we innovate for the future, and
• we celebrate diversity and inclusion.

If you share our vision and values, please consider this exciting career opportunity to join our growing team in Bundaberg, Queensland.

You’re unique, and we value that. As a Customer Data Specialist, we’ll call on your unique talents, skills, expertise, and experience to:

• Assist in the review of the internal case management system (CRM) helping to ensure it is optimised to maximise adoption and delivers required outcomes;
• Develop and maintain regular reports, workforce capacity models, and dashboards and aid in the creation of rosters as required;
• Seek out ideas and make recommendations to enhance productivity of the group;
• Identify actionable insights from other teams across our business, including those focused on product;
• Assist in the development of Support group agents with skill-based tools to aid in performance monitoring and uplift;
• Assist in the delivery and maintenance of workforce planning tools and processes to aid in managing resource capacity requirements;
• Continually assess and monitor the success of the Customer Support group services via the review of the customer satisfaction surveys and engage with others;
• Perform incident categorisation, trend analysis, and make recommendations on possible remediation focus areas;
• Facilitate problem analysis, major incident reviews, and problem compliance reviews.

We believe our ideal applicant will demonstrate the following attributes:

• Previous experience in a data analytics role;
• A confident and professional verbal and written communication style with a personality that supports the requirement to converse across all levels of management and medical professions;
• A passion for working in a collaborative team environment;
• Effective time management skills and the ability to prioritise workload and meet deadlines;
• Proficient skills in PowerBI and Microsoft Excel;
• Proficient skills in Power Query to connect to data sources, clean, shape, and reshape data and apply transformations;
• Previous experience in the use of Python for data analysis preferred but not essential;
• Previous experience in the use of and development of tools/applications with Microsoft Power Apps preferred but not essential;
• Previous experience in the use of centralised data warehousing like Microsoft Fabric and Dataverse preferred but not essential.

What’s in it for you?

• Market-leading benefits that make us a proven local employer of choice.
• Flexible work arrangements that help you strike the right career balance.
• Exciting start to, or positive development of, your Health IT career, with brilliant internal growth opportunities.
• Belong as part of a dynamic and highly supportive team with a strong dedication to the mission.
• Enrich your experience by supporting our frontline healthcare heroes across Australasia.

How can we get this ball rolling?

To start a conversation on your fit within our team, we recommend you provide us with:

• a capability statement/cover letter highlighting your experience and how you meet our requirements; and
• an updated copy of your resume.

Your new career starts here.

For more information on this role, please contact Alan Goodare on 1300 40 1111 (in Australia) or 0800 40 1111 (in New Zealand). If you're ready to soar to new heights, then click the button to ‘Apply’ for this job. Only applicants required for an interview will be contacted upon submission of this application.