AI Lead

About Super.com
We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.  
We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.
About the role In 2024 at Super.com, we primarily saw success adopting AI internally for productivity, such as for internal search, coding copilots, AI assistants, notetakers, and incident management. With the incredible advancements in AI capabilities in 2024, we have a strategic vision to expand our use of AI to drive millions of dollars of business and customer value in our products. We’re also growing our internal AI expertise and capabilities, and shifting to AI-first ways of working.
We are looking to bring on an AI Lead to drive this transformational change. The AI Lead will operate centrally in our org, and will play a key strategic role in our company. The role will formally report into our CTO, and will embed with both technical and non-technical teams across our company and product verticals. The role encompasses many exciting opportunities and responsibilities covered in the section below.
Importantly, the role will not be research oriented - it will focus on the integration of AI, primarily via vendors (OpenAI, Cursor, etc.), to increase productivity and drive business and customer value. This role will also primarily be an Individual Contributor role, with the possibility of leading a small team in the future.

What you’ll be working on:

• Deliver and execute on a strategic plan for leveraging AI at Super.com and transforming our culture to AI-first ways of working
• Partner with cross-functional stakeholders to identify, evaluate, and prioritize AI use cases that drive millions of dollars of business impact
• Embed in tech teams to drive the success of technical AI projects from end-to-end, including data preparation, AI technology selection (ex. which LLM, parameter tuning, prompt engineering, model fine-tuning), output evaluation, and refinement
• Embed in non-tech teams to drive the success of AI vendor integrations, including vendor selection
• Design and implement AI platform components to make it as easy as possible to integrate AI for emerging use cases
• Lead internal AI guilds to evangelize AI capabilities, educate team members on AI technologies and methodologies, and develop best practice guidelines
• Stay abreast of the latest developments in AI, integrating them internally when they’re well-suited to drive business outcomes
• Champion leveraging AI tooling for software development, and ensure our interview process brings in strong candidates who are even more productive by leveraging AI tooling

Who we’re looking for:

• Masters or PhD in Artificial Intelligence or a related field
• Experience designing and implementing AI & ML solutions that drive business impact
• Strong familiarity with cloud platforms & AI providers and their Gen AI & ML services
• Expertise in AI technology selection, evaluation, and refinement (ex. which LLM, parameter tuning, prompt engineering, model fine-tuning)
• Analytics expertise, including data preparation and AI output evaluation
• Proficient with SQL and Python
• Strong interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams, both tech and non-tech
• Experience mentoring and guiding teams - a passion for educating and evangelizing
• Knowledge of best practices in AI development, including coding standards, version control, testing, and documentation

We’ve got you covered- We are remote first: You have the flexibility to work from around the world and the hours that make sense for you– so that you can do your best work while living life on your own terms - Other perks include: unlimited PTO, recharge days, travel discounts on Travel, Weekly UberEats credit, annual company offsites- We welcome new family additions with generous parental leave and a flexible return-to-work plan- Competitive salary packages, equity options, great benefits from day one, wellness budgets, as well as personal and team-level development budgets- This is just scratching the surface– see our careers site for a more detailed overview of our perks & benefits
We Believe in Equal Opportunity 
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 
Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.
Note: We do not provide sponsorship for roles at Super.com