APPRENTICE - AI-Powered Support Chatbot Development

Job Title

APPRENTICE - AI-Powered Support Chatbot DevelopmentExternal Job Advert

Amadeus. It's how travel works better.

We are a team of 18,000 professionals and 150 nationalities, working together to transform travel. We make the experience of travel better for everyone, everywhere by inspiring innovation, partnerships, and responsibility to people, places, and planet.

Working with us in Nice, France

This office is exceptionally multicultural, with more than 4,000 people of around 97 nationalities working together. To get the best from our people, we have created a work environment that promotes innovative ways of working and a better work-life balance.

Go Explore. Go Together. Make a difference.

Our team

We are seeking an enthusiastic and motivated apprentice to join our team and work on developing an AI-powered support chatbot or chat participant. This apprenticeship offers a unique opportunity to gain hands-on experience in artificial intelligence and machine learning while contributing to a real-world project.

 

Our organization currently faces challenges with numerous documentation channels, making it difficult to find reliable information quickly. There is a strong desire to access this information directly from the developer environment, such as VS Code, to streamline the support process and enhance productivity.

Your mission

The support chatbot will leverage a comprehensive dataset derived from support tickets and documentation to provide accurate and timely resolutions to user queries. The apprentice will be responsible for curating this dataset, implementing multimodal indexing, and developing the chatbot using advanced AI models.

 

Key Objectives:

1.    Develop an AI-Powered Support Chatbot for internal tools: Create a chatbot or chat participant in VS Code that serves as the first line of support for internal tools-related queries using advanced AI techniques.

 

2.    Curate Comprehensive Dataset: Gather and curate data from Jira tickets, MS Teams chats, and documentation to create a dataset of queries and resolutions.

 

3.    Implement Multimodal Indexing: Expand the current indexing system to include both text and images, using either a multimodal embedding model or a text embedding model with LLM-generated descriptions.

 

4.    Enhance Information Accessibility: Address the challenge of numerous documentation channels by creating a centralized and reliable source of information accessible directly from the developer environment (IDE).

 

5.    Collaborate with Experienced Professionals: Work closely with team members and experienced professionals to develop and refine the chatbot, gaining hands-on experience in AI and machine learning.

 

6.    Ensure Accurate and Concise Responses: Integrate the curated dataset and multimodal indexing into the chatbot to provide accurate and concise responses to user queries.

Your Profile

You are currently pursuing a Master’s degree in Computer Science, Cloud Computing, or a related field, with a strong proficiency in English.

What we can offer you

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Application Process

If your application meets the essential criteria, your profile will be shared with our hiring managers, who will be the next to reach out to you.

Amadeus is committed to inclusivity and accessibility. Please inform us of any specific requirements you may have so we can arrange the necessary accommodation to support your application process.

Apply now and be part of our journey to make travel work better!

#AmadeusRecruitment

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

Amadeus endeavors to make https://jobs.amadeus.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process for Amadeus France, please contact us at accommodations.france@amadeus.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.