Manager, Business Intelligence Process (L09)

Job Description:

Role Title : Manager, Business Intelligence Process (L09)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

We have recently been ranked #2 among India’s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India’s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India’s Best Workplaces for Women in 2022.

We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

Organizational Overview:

Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth.

Role Summary/Purpose:

Manager, Business Intelligence Process (Individual Contributor) role is a part of India Analytics Hub & Business Intelligence (IAH & BI) Org. The role will deliver on business and organizational priorities for enterprise focusing on business intelligence solutions, that are powered by data and analytics. The candidate will play a crucial role in developing, testing and maintaining a robust business intelligence platform for the business and recommending best practices and solutions that will help drive better user experience, process efficiency and deliver faster business insights. through a variety of analytical reporting & visualization tools. The candidate will also collaborate with internal Synchrony platform teams, cross-functionally and with our partners to enhance overall customer experience and help guide in making more informed decisions.

Key Responsibilities:

• Hands-on deliver on assigned business intelligence and analytical project/process, by building or leveraging appropriate data, analytics and business intelligence tools

• Extract and analyze data, derive insights and share recommendations in line with project objective

• Partner on strategic business ideas and POCs targeting process efficiency, standardization & larger business adoption of business intelligence solutions

• Adherence to timely delivery, accuracy and documentation in line with Audit Procedures

• Increase productivity by replacing manual outdated reports/processes with automated modern solutions

• Present complex analytical information to a varied audience in a clear and concise manner

• Drive continuous improvement in the reporting packages for the broader audience

• Design, implement and manage best in class visualizations and data models/structures using business intelligence tools

• Collaborate with Analytics teams (US and India), mentor and train team members to upskill and expand overall expertise

• Support leaders across all pillars of Analytics organization to make data driven decisions

• Communicate and meet with clients regarding new and existing project updates

• Perform other duties and/or special projects as assigned

Required Skills/ Knowledge:

• Bachelor’s Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 2+ years of hands-on relevant analytics/business intelligence experience, or in lieu of a degree 4+ years of relevant analytics/business intelligence experience

• 2+ years of hands on Experience in SQL, SAS, Business Intelligence tools, well versed with MS-Office tools like Excel, Word, Power-Point, Open Source Tools with ability to independently build queries for data extraction & aggregation

• Comprehend key concepts & processes in Analytics domain and translate them into quantitative attributes/metrics

• Ability to define methodology, present insights to larger teams and influence decision-making

Desired Skills:

• 3+ years of analytics/business intelligence experience in Financial Services Industry

• Experience in working with Tableau, Power BI, Birst etc. BI tools

• Advanced skills in MS-Excel, PowerPoint and Word

• Experience with Python and R, preferably in a Linux-based cloud environment such as AWS

• Experience in Unix scripting and cronjob scheduling

• Good working knowledge of report and dashboard creation, including end to end process automation

•  Deep understanding of data warehouse and data structures, especially Financial Services domain data warehouse, like Synchrony if possible

• Ability to accurately condense large amounts of information and present in a simple, cogent manner to management and clients

• Experience working with multiple complex data sources and large data integration assignments

• Good understanding of credit card industry, financial P&L drivers and key sensitivities, with business performance reporting experience

• Experience in operating as part of a cross-functional team

• Good project management, communications, multi-tasking, relationship management and influencing skills and the ability to work independently are critical to success

Eligibility Criteria

Bachelor’s Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 2+ years of hands-on relevant analytics/business intelligence experience, or in lieu of a degree 4+ years of relevant analytics/business intelligence experience

​Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (Formal/Final Formal, PIP)

• L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible

• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible

• L4+ Employees can apply

Grade/Level: 09

Job Family Group: