Staff Engineer (AI - Data Science)

About HighLevel:HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals.HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 micro-services, and supports over 1 million domain names.
Our PeopleWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our ImpactEvery month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
Learn more about us on our YouTube Channel or Blog Posts
About the Role:We are looking for a strategic and visionary Staff Engineer of AI to lead our cutting-edge Generative AI initiatives. In this role, you will oversee multiple AI teams, drive innovation, and ensure alignment with business goals. You will focus on building robust AI solutions and scaling AI-driven products to meet diverse customer and business needs, all while maintaining a strong emphasis on people management and team development.

Roles & Responsibilities

• Mentor and coach individuals, fostering a culture of learning and growth
• Lead performance evaluations and provide constructive feedback to ensure career development
• Build and maintain a resilient, high-performing team capable of delivering AI innovations at scale
• Lead long-term project planning and execution strategies, setting clear milestones and deliverables
• Drive process improvement by implementing efficient patterns, frameworks, and systems
• Ensure teams are set up for high performance and fast-paced, flexible delivery
• Collaborate with cross-functional teams to define product strategy and business goals for AI technologies
• Design open, flexible architectures that anticipate future business needs and scalability challenges

Requirements:

• Proven experience in large-scale AI-driven projects
• Expertise in large-scale conversational agents and response evaluation frameworks
• Deep understanding of retrieval-augmented generation (RAG), including knowledge graphs, chunking, and reranking strategies
• Bachelor’s degree or equivalent in Engineering, Computer Science, or a related field
• 7+ years of engineering experience
• Strong leadership, communication, and problem-solving skills

EEO Statement: At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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