System Specialist - GenAI Product Manager

Join our IT team, advance your career, and seize the opportunity as a Digital Employee Experience GenAI Product Manager. We foster a culture of knowledge sharing and actively seek innovative thinkers who aim to shape the future. In this role, you will gain valuable experience into our business operations and have the opportunity to be an integral part of something big! Core Responsibilities

• Develop and execute strategic roadmaps to drive Generative AI adoption across the organization.
• Work closely with leadership, development teams, data teams, and end users to identify challenges and opportunities in AI adoption.
• Serve as an AI advocate, offering continuous support and guidance to teams and individuals.
• Facilitate communication between technical and non-technical teams to enhance understanding and ease of AI concepts.
• Collect feedback from users regularly to enhance AI enablement initiatives.
• Utilize data analytics tools to monitor AI adoption metrics, assess engagement levels, and evaluate the effectiveness of training programs.
• Create dashboards and reports to offer insights into AI utilization, challenges, and opportunities.
• Utilize data-driven insights to adjust adoption strategies and enhance training content.
• Provide live and virtual training sessions, workshops, and informational teach-ins to educate employees on AI tools and best practices.
• Manage and create comprehensive training materials, such as guides, videos, and self-service resources.
• Develop and implement scalable AI learning programs that are customized for various user personas and levels of experience.
• Must be flexible and able to work off-hours as required to support deployments, resolve issues and respond to corporate emergencies.

Required Education/Experience

• Master's Degree Information Technology, Computer Science, or Engineering and a minimum of 3 years of IT experience
• Bachelor's Degree Information Technology, Computer Science, or Engineering and a minimum of 5 years of IT experience
• Associate's Degree Information Technology, Computer Science, or Engineering and a minimum of 7 years of IT experience
• High School Diploma/GED and a minimum of 10 years of IT experience

Relevant Work Experience

• Solid knowledge of AI technologies, especially GenAI, AI Agents, and AI tools, required.
• Extensive knowledge of generative AI technologies and their applications in software development, required.
• Strong experience in leveraging generalized AI tools, including large language models (LLMs), for various enterprise tasks, required.
• Proven analytical and problem-solving skills, delivering innovative solutions, required.
• Proven experience in creating and implementing training programs, workshops, or user education initiatives, required.
• Proficiency in data analytics tools, such as Excel, SQL, Power BI, or similar, to monitor and summarize adoption trends, required.
• Capability to work with cross-functional teams, including technical and non-technical stakeholders, required.
• Extensive demonstrated experience managing and influencing diverse workgroups and project teams, required.
• Ability to apply cyber security principles to IT projects, required.

Skills and Abilities

• Ability to build strong customer relationships
• Excellent collaboration and team building skills
• Well organized, detail oriented and flexible to handle multiple assignments

Licenses and Certifications

• Driver's License Required

Physical Demands

• Ability to push, pull, and lift up to 40 pounds
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Possess manual dexterity and the ability to use hands for the duration of the workday
• Ability to stoop, bend, reach, and kneel throughout the workday
• Ability to read small print and symbols

Additional Physical Demands

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.

Mission Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.