Cargo & Provisioning Data Analyst

Department:

Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary

• Responsible for creating and maintaining Cargo & Provisioning data analytics and business intelligence, providing the Leadership Team with information, trend analysis, and recommendations to improve business results. Provides Internal Customer Service by acting as a resource of information within the Cargo Management Group (CMG) and to other departments within the Company.

Additional details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.   
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. 

Responsibilities

• Develop, maintain, and deliver daily, weekly, monthly, and annual statistical as well as ad hoc reports used for trend analysis to meet corporate and organizational needs and requirements
• Partner with Cargo & Provisioning Leaders and their Teams to understand and deliver on data needs, including standard reporting, performance metrics, and executive-level analysis
• Respond to data requests by determining the optimum methodology for retrieving and analyzing the data, building queries to pull and organize data from various sources, and exporting and formatting outputs
• Analyze competitive market strategies through analysis of related product, market, or share trends
• Analyze reporting processes by recognizing inadequacies and identifying automation opportunities to improve the Cargo & Provisioning Customer Journey
• Collaborate with assigned Teams to understand their objectives to design, develop, and implement reports and dashboards that provide actionable insights
• Collect business intelligence data from available industry reports, public information, field reports, or purchased sources
• Drive proactive data usage to improve reach and engagement for operational, commercial, and transactional efforts
• Generate standard or custom reports summarizing business, financial, or economic data for review by Executives, Managers, Clients, and other Stakeholders
• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills, and Abilities

• Skilled in collecting, organizing, visualizing, and assimilating data, including turning raw data into meaningful information using data-oriented programming languages and visualization software
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
• Ability to apply general rules to specific problems to produce answers that make sense
• Ability to choose the right mathematical methods or formulas to solve a problem

Education

• Required: High School Diploma or GED

Experience

• Intermediate-level experience, fully functioning broad knowledge in analytics

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits:

Competitive market salary from $74,950 per year to $83,300 per year* depending on qualifications and experience, with opportunity for future pay increases based on performance and market movement. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)  
• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings** 
• Potential for annual Profit-Sharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** 
• Competitive health insurance for you and your eligible dependents (including pets) 
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. 
• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount doesn’t guarantee employment for any particular period

**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

***Profit-sharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.
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