Senior Product Manager - Knowledge & Agentic AI Platform

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.  
  
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.  
  
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.   

Job Description:
 

As Sr. Product Manager for the Knowledge and Agentic AI platform, you will be a key member of the AI platform team. You will own and drive product & platform initiatives that significantly accelerate Uniphore’s strategy to drive AI transformation for the large enterprises. 

Responsibilities 

• Be a thought leader internally on Agentic GenAI platforms and tools. Continuously research and keep yourself and your stakeholders up to date on new technology trends in this space.  

• Build demo and POCs on new agentic AI platforms to demonstrate key capability and approach differences.  

• Be a hands-on UAT tester to be a proxy for users who use our platform to build agents and workflows powered by enterprise knowledge sources.  

• Define requirements in the form of PRDs, User stories and Product acceptance criteria documents to be used during PDLC. 

• Run and drive scrum meetings, weekly and daily standups as appropriate to ensure on time and high-quality delivery of features and product capabilities.  

• Work with AI & platform product leadership to prioritize requirements and align those with engineering prioritization. 

• Attending customer calls and presales / sales call to stay close to the customers, especially as it related to platform capabilities to build AI agents.    

• Collect and analyze customer feedback and leverage that to partner with leadership to make roadmap changes.  

• Evangelize product capabilities for Product marketing, sales, customers, market analysts and media. 

Required Skills / Experience 

• 5+ years of product management experience and strong desire to be a hands-on senior member of product management team that partners closely with engineering. 

• 2 - 5 years of hands-on Data Science/engineering experience with hands-on exposure to GenAI technologies such as RAG, Fine Tuning, AI agents, etc.  

• Ex-founders and substantial startup experience in high pace environment preferred 

• Excellent written, oral communication, and presentation skills. 

• Strong capability to think on the feet, analyze, imagine, and solve problems with high attention to detail.  

• Comfortable with ambiguity in a fast-paced and ever-changing environment, and be able to think big while paying careful attention to detail 

• Demonstrated ability to engage and influence senior level leaders and executives. 

• Constantly staying updated on advancements in AI and ML technologies and apply them to evolving product strategies. Ability to think deeply and tracking the market leading tools and technologies offering core capabilities defining the entire stack for AI Agents. 

• Highly collaborative and skilled in forging strong relationships across key stakeholders. 

• Bachelor’s/master's degree in computer science or related fields. MBA is a plus. 

Location preference:

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
 
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.