Enrollment Systems and Data Analysis Manager

Department

UCPE Analytics & Data Solutions

About the Department

Innovative, career-driven learning experiences define University of Chicago Professional. In our commitment to spread the University's knowledge as broadly as possible, we offer impactful and flexible programs and courses that introduce individual and corporate audiences to up-to-the-minute research, the latest standards in their field, a new professional network, and the University of Chicago's rich intellectual community. Our instructors, seasoned professionals all, deliver unparalleled expertise drawn from years of industry experience. We give our students the tools to succeed in our fast-moving, interconnected world and achieve a competitive edge at any stage of their careers.

Job Summary

Reporting to the Director of Analytics and Data Solutions, this position conducts routine assignments in implementing and administrating admissions strategies, policies, and procedures. The candidate must be able to think critically about how to best use the admissions CRM (Slate) in support of achieving enrollment goals. In addition, they will be responsible for supporting the strategic planning and optimization of our email channel. This position will further develop UChicago Professional’s relationship with our prospects throughout their entire lifecycle.

This role will also perform statistical data analysis, data mining, and optimizations using multiple tools and techniques to provide insights from recruitment and operations data. This role will also learn to build data processing pipelines and learn to visualize data to present insights to different business units.

Responsibilities

• Works as an integral member of the Analytics and Data Solutions Team to help administrate Slate and Lifelong Learning Extended Education, or another registration system, ensuring system integrity and usability.
• Maintains application database (Slate), registration database, and paper files regarding admissions and enrollment, ensuring accuracy and completeness.
• Provides technical and process-related support, addressing system and operational issues as they arise.
• Leads the front-end operations for all admissions functions, acting as the subject matter expert for Slate. Manages the daily operations of admissions processes and oversees the administration of Slate.
• Provides strategic recommendations on Slate functionalities to enhance efficiency and optimize cross-functional team performance.
• Partners with functional stewards, business units, and user partners to develop reporting and analytic solutions with appropriate data governance and secure access.
• Develops an understanding of team requirements from business partners to align visualization of key performance indicators.
• Identifies key metrics and builds data dashboards/reports using tools such as Tableau with a good understanding of data analysis expressions. Develops, manages, and maintains automated Tableau dashboards and SQL data pipelines.
• Manages the annual application edits process, makes recommendations for changes, and provides testing support to ensure accuracy.
• Provides support in the development and implementation of admissions processes, best practices, and procedures.
• Manages the admissions review process by assigning readers and bins and troubleshooting reader issues.
• In partnership with stakeholders, develops and builds email journeys that engage the audience, drive lead conversions, and increase the customer lifetime value.
• Serves as a bridge between marketing and enrollment outreach efforts across unit.
• Identifies new opportunities in collaboration with Marketing, Communications, and Enrollment Management to improve audience segmentation, content, timing, frequency, and A/B testing.
• Collaborates with Marketing, Communications, and Enrollment Management in the daily set-up of one-time and automated email campaigns, content and message optimization, mobile-responsive email template creation and editing (HTML), list segmentation, deployment, and reporting using Slate mailings.
• Participates in the development of Business Intelligence (BI) and other analytical applications. Works to achieve an integrated reporting and analysis environment, effectively leveraging analytical systems and tools.
• Works with users to ensure deliverables are meeting or exceeding expectations. Provides support and communicates issues to users as defined by IT standards. Monitors access control and troubleshoot BI and analytic applications.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Education:

• Bachelor’s degree in a relevant field.

Experience:

• Professional work experience.
• Supporting or managing an admissions CRM, Technologies Slate (CRM).
• Previous experience working in higher education.
• Three years of data analysis experience.

Technical Skills or Knowledge:

• Proficiency in MS Office, including Excel, PPT, Word, and Outlook.
• Proficiency with Slate and Lifelong Learning Extended Education or other registration systems, SQL, and Tableau.
• Proficient with/master internal University of Chicago systems.

Preferred Competencies 

• Strong verbal and written communication skills.
• Work effectively and collaboratively as part of a team, as well as independently to execute work.
• Strong interpersonal skills and communicate effectively with a variety of stakeholders.
• Anticipate and manage workload effectively during peak busy seasons while maintaining attention to detail.
• Represent the unit and the University positively and professionally with stakeholders and in public settings.
• Exhibit patience and flexibility in a fluid working environment.
• Multitask and deal with interruptions.
• Plan effectively and meet deadlines in a fast-paced environment.
• Be trustworthy with student, employee, and financial records.

Application Documents

• Resume/CV (required)
• Cover Letter (required)
• Professional References Contact Information (3)(preferred)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Information Technology

Role Impact

Individual Contributor

Scheduled Weekly Hours

37.5

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type

Salary

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FLSA Status

Exempt

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Pay Range

$65,000.00 - $80,000.00

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

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