Senior AI Engineer (FullStack)

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location and Flexibility

This role can be fully remote for candidates based in the states of São Paulo and Rio Grande do Sul as well as in the cities of Rio de Janeiro, and Belo Horizonte, due to team distribution and occasional in-person opportunities. If you are based in São Paulo or Porto Alegre, you are welcome to work from one of our offices on a flexible schedule.

The Opportunity

TELUS Digital is seeking a proficient AI Engineer (FullStack) passionate about merging AI and software into tangible, effective solutions within our long-term client projects. As an AI Engineer, you will be instrumental in applying and integrating generative AI models to enhance digital products, making AI accessible and valuable in a real-world context..

Responsibilities 

• Apply your knowledge of software engineering and AI systems to develop AI solutions that directly address and resolve business problems.
• Implement end-to-end solutions by taking ownership of the Frontend, Backend, and AI stacks of the development.
• Adhere to development best practices such as clean coding, unit testing, and automated deployment.
• Navigate and manipulate generative AI models, including large language models, to create prompts and solutions tailored to specific use cases.
• Develop and incorporate AI solutions while adhering to industry best practices, including moderation, security, and compliance standards.
• Lead the charge in designing, measuring, and evaluating Agentic AI solutions, considering functional and non-functional requirements (e.g., cost, accuracy, latency).
• Translate AI research into production-ready features, delivering robust and scalable AI components that integrate seamlessly with larger systems.
• Drive the selection and application of appropriate evaluation metrics, ensuring that AI solutions are robust, unbiased, and meet all necessary performance standards.

Qualifications

• Experience building and testing FullStack applications (using TypeScript/React for frontend, Python/Node.js for backend), while integrating with AI components. 
• Strong understanding of the trade-offs between various generative AI models and the ability to choose the right model for specific use cases.
• Experience with RAG, understanding the trade-off between available architectures, including embeddings, vector databases, and design patterns.
• Hands-on experience deploying software on Azure AI Services using Azure Pipelines.
• Experience with performance optimization and observability platforms.
• Proficiency in conducting experiment tracking and implementing complex AI integrations with minimal oversight.
• Ability to communicate complex AI solutions and concepts effectively to technical and non-technical stakeholders.
• Familiarity with testing and evaluating AI systems using state-of-the-art methods and best practices.
• Strong collaboration skills and ability to work alongside Data Science specialists, drawing on their expertise in AI model development and fine-tuning to deliver sophisticated AI solutions.

Bonus Points

• Experience with advanced Agentic AI systems architecture, performance/cost optimization of Generative AI solutions, and the integration of AI into larger software ecosystems.
• Experience designing and implementing large-scale data-intensive solutions, maintaining high throughput, low latency, and data security.
• Experience with highly constrained data privacy or data sensitivity projects.

You’ll love this job if you...

• Are comfortable collaborating and communicating with teams and clients to deliver software in an agile environment
• Think of the product you are building as part of an ecosystem of development, testing, and deployment tools and processes
• Pride yourself on your work and take responsibilities and commitments seriously
• Value daily opportunities to immerse yourself deeply in your work
• Celebrate differences and thrive in an environment where everyone’s unique contributions are encouraged
• Value a feedback culture that fosters personal and professional growth

Why TELUS Digital?

At TELUS Digital, you'll work with world-class brands like FOX, HBO, PepsiCo, and Domino's, building transformative digital products that impact millions. Our global reach allows you to collaborate with diverse, international teams, solving complex problems and delivering tech-driven solutions that matter.
We thrive on engineering excellence, using the latest technologies in cloud computing, AI, machine learning, DevOps, microservices architecture, and data engineering. Our teams embrace Agile methodologies, continuous integration and deployment (CI/CD) pipelines, and a DevOps-first mindset to deliver solutions at scale.

In addition to being part of an international and innovative consultancy company, you will have:

• A Global Innovation Hub: Be part of an international consultancy at the forefront of technology
• Work-Life Harmony: Enjoy flexible hours and autonomy to balance your professional and personal life
• Cutting-Edge Tech Playground: Dive into the latest technologies and shape the future of digital solutions
• Prestigious Partnerships: Collaborate with world-renowned brands, making a real impact in the market
• Growth-Centric Environment: Thrive in our collaborative ecosystem with a clear career development path
• Global Exposure: Embrace optional international travel opportunities to broaden your horizons

Some of our benefits: 

• Health and dental plan
• Life insurance
• Monthly voucher for meals, culture, education, health and mobility
• Child care assistance and more!

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

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