Senior Director of Business Systems

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Senior Director of Business Systems to lead our internal systems strategy and execution—ensuring we continue to deliver best-in-class infrastructure and tools to support our global business operations.

As the Senior Director of Business Systems, you will lead the team responsible for the implementation, integration, and management of critical internal systems including Salesforce (used as CRM, Helpdesk and support portal), and variety of other business productivity systems such as telephony systems, e-signature platforms, survey tools, call recording and analysis tools, and other automation tools. You will play a key role in aligning technology with our company strategy to scale operations, drive efficiency, and support growth across all business functions.

WHAT YOU'LL DO

Strategic Planning & Execution

• Define and execute the strategic roadmap for all business systems in alignment with company-wide objectives and departmental needs.
• Lead end-to-end implementation, integration, and scaling of business systems such as CRM, Helpdesk and others.
• Work closely with Product Management team to deliver various integration and automation projects enabling sales and support of Acronis Products

Stakeholders Management & Collaboration

• Act as trusted advisor for leaders in all business functions helping them to optimize their processes and use internal tools to maximize efficiency of their internal operations.
• Collaborate with leaders in Sales, Support, Product, Marketing, Finance, Legal and IT to align their needs, priorities and strategic initiatives with Business Systems roadmap.
• Continuously optimize user experiences and improve productivity across the organization.

Team Growth & Delivery Excellence

• Manage and grow a high-performing Business Systems team, establishing clear goals, ownership, and accountability.
• Ensure successful projects delivery through effective planning, risk management, communication, and stakeholder alignment.

System Administration & Optimization

• Oversee ongoing systems administration, configuration, and optimization.
• Ensure business systems are secure, scalable, and delivering maximum business value.
• Build usage best practices and how-to guides to drive adoption and efficient use of internal tools across business functions.

Vendor & Budget Management

• Lead vendor evaluation, selection, and management for business systems and tools.
• Develop and manage the department budget, including forecasting and ROI analysis for technology investments.

WHAT YOU BRING

• 10+ years of experience in Business Systems, IT, or Business Operations leadership roles, including 5+ years in people management.
• Proven track record of leading successful Salesforce implementations and managing its use as both CRM and Helpdesk systems at the scale of 1,000+ users.
• Experience implementing and integrating internal platforms including LMS (Constructor preferred), Partner Portals, and business productivity tools (e.g., DocuSign, Teams, Gong, Gainsight, Marketo) leveraging out-of-the-box integration modules as well API-/events-driven integrations
• Experience in administering and setting up the call center phone solutions, as well as different communication channels (including different chatbot platforms)
• Strong technical understanding combined with business acumen and strategic thinking.
• Experience in process automation, change management, and cross-departmental alignment.
• Excellent communication, stakeholder management, and leadership skills.

WHO WE ARE 

A Swiss company founded 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. 

 

Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact. 

Our Interview Practices  

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. 

  

Use of AI-generated responses or third-party support during live interviews may be grounds for disqualification from the recruitment process and a full criminal, education and identification background check is required for all new hires. 

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

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