Field Application Specialist

Do you enjoy leveraging your technical expertise in NGS and liquid handling robots to build credibility and deliver valuable insights to customers? Are you passionate about traveling to customer sites to lead trainings and provide hands-on support?

If this sounds like you and you are driven by purpose, join the SOPHiA GENETICS Genomic Research team as our Field Application Specialist, and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide.

This is a field-based role, and you will spend up to 50% of your rime orking across the European territory supporting customers. We are prioritizing canddates in proximity to our Rolle, CH Headquarters to facilitate efficient collaboration with colleagues, and will support relocation for suitably experienced individuals.

Our mission

We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.

Your mission

As our Field Application Specialist you will be responsible for training and supporting our customers on all SOPHiA GENETICS Bundle solutions. You will closely interact with the sales and product management teams to relay customer needs and feedback, ensuring we continuously improve our offerings. You will also contribute to ongoing laboratory projects, such as protocol optimizations, and support the team by drafting scientific and quality documents, including fact sheets and work instructions.

The vale you bring

Customer Training and Support: 

• Provide appropriate training to customers on SOPHiA GENETICS solutions, manage customer support 
• Build effective relationships with new and existing clients for field application purpose, monitor the customer feedback on product usage 

Internal Laboratory participation: 

• Elaborate laboratory documents  
• Train internal and external collaborators  

Product Development: 

• Gather feedback from customers regarding their needs, communicate internally for product design improvement  
• Coordinate with the development and/or marketing team for proper market implementation  

Requirements

We know that every background is different, but to be best set for success we see you bringing:

• Hands on experience with NGS library preparation and capture
• This role may suit a first-mover from the lab, but you'll ideally already bring previous customer facing exposure in an FAS or implementation style role
• Experience with automation or liquid handling robotics (Hamilton, Revvit, Beckman, Eppendorf) extremely valuable
• An ability to travel to various locations across Europe to execute training and any customer support

• You will need to be full fluent in English - Additional European language skills beneficial.

Benefits

You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth.

Business recognition and accolades include: 

• World's most innovative companies (Top 10)
• World's smartest companies (Top 50) 
• 100 Best Places to Work in Boston 
• Top 10 European Tech Startup
• Top 10 European biotechs startup to watch
• Top 25 East-Coast Biotech to watch

Our benefits package is comprehensive, but varies internationally in-line with local standards and laws. You can discuss a full breakdown with us, but as a brief overview:

• Sickness and Accident coverage through Helsana
• Meal Vouchers at 90CHF PM with our partner cafeteria
• Free coffee, fruit and snacks
• As part of our flagship corporate office, you'll have in-person access to our strong agenda of social activities, in-person townhalls, kick-off and mid-year events

Our DNA

Like the strands of DNA itself, SOPHiA GENETICS and the team are deeply interconnected and reliant on each other to deliver. There are common threads across the team. Things that bind us together. Those things are Relentless Curious; Resilient & Nimble and Fearlessly Adventurous 

Our virtues

At SOPHiA GENETICS we established our 7 Virtues to clarify how our principles show up each day through action.  We Decide; We Do; We Collaborate; We Innovate; We Empower; We Adapt and We Learn.

At the centre of our Virtues is our Mantra, We Care, which provides a constant reminder of the compassionate, benevolent, and hopeful nature of our mission and how it should be threaded through each of our Virtues and everything we do. Learn more about our DNA and Virtues on our Careers portal

The process 

We use the power of AI to help our partners make decisions. If you’re utilizing AI in your search and application process, why not use some of these prompts:

‘What impact can I expect to have on the world by working at SOPHiA GENETICS?’

‘I have an interview with SOPHiA GENETICS. What should I know before I meet with them?’

‘I am a *job title* - What can SOPHiA GENETICS offer my career?’

Apply now with your CV and any supporting information. 

Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business. If you need additional support for accessibility, please contact our TA team for assistance.

We appreciate the value external partners can bring, but we operate a direct-hiring model and we are not looking to utilize agency support at this time. All hiring is controlled by Talent Acquisition, potential partners should liaise through TA and not our hiring teams please.

Starting Date: ASAP 

Location: Rolle, CH and MUST be open to travelling 50% of the time.

Contract: Permanent