Performance Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Key Responsibilities

Data Management and Business Intelligence

• Drive/culture shift for JLL to become a data-driven organization
• Develop and implement sophisticated data analysis methods to forecast trends, predict outcomes, and identify opportunities for performance enhancement
• Architect and maintain comprehensive reporting solutions using JLL systems
• Create interactive, dynamic dashboards and reports that align with JLL’s reporting requirements and client expectations
• Design and implement data governance practices ensuring data integrity and compliance

Performance Analysis and Optimization

• Act as an interface between the regional team and the global team on all KPI measurables
• Conduct in-depth analysis of performance metrics, benchmarking against industry standards and historical performance
• Establish performance baselines and benchmarking programs with a focus on Dell's project performance
• Ability to analyze data and find gaps in performance
• Perform regular and random audits of data quality, controls processes, and systems
• Lead root cause analyses for complex performance issues, proposing data-driven solutions

Client Relationship and Program Management

• Act as Program Manager for performance initiatives at regional level across Dell's portfolio
• Help create and provide data and presentations for Weekly, Monthly, and Quarterly business reviews
• Act as a trusted advisor to stakeholders, translating analytical findings into strategic recommendations
• Operate in alignment with organizational roadmap and sustainability goals
• Constantly engage in challenging the status quo and bringing more value to the organization

Cross-functional Collaboration and Knowledge Sharing

• Collaborate with the PMO team including Capital Planner, Cost Estimator, and BI Analyst
• Provide training to teams as and when needed
• Develop and continuously improve playbooks, processes, and training manuals
• Bring industry best practices for Data Governance, Project Management and Business Analysis
• Implement corrective actions based on audit findings

Required Qualifications

• Master's degree in Business Analytics, Data Science, Statistics, or a related quantitative field
• 5+ years of experience in a BI or advanced analytics role, preferably in a client-facing environment
• Expert-level proficiency in SQL, R or Python, and BI tools (e.g., Power BI, Tableau)
• Strong understanding of statistical concepts and their practical applications
• Demonstrated experience in managing large-scale data projects and implementing BI solutions
• Excellent communication skills with the ability to convey complex technical concepts to non-technical audiences
• Proven track record of delivering high-impact analytical projects that drive business value

Preferred Qualifications

• PhD in quantitative discipline or MBA with a focus on analytics
• Experience in real estate, facilities management, or related industries
• Certification in relevant areas (e.g., AWS Certified Data Analytics, Google Data Analytics Professional Certificate)
• Familiarity with big data technologies (e.g., Hadoop, Spark) and cloud platforms (e.g., AWS, Azure)
• Experience with data visualization, design principles and storytelling techniques
• Knowledge of agile methodologies and project management

Key Competencies

• Strategic thinking with the ability to link analytical insights to business outcomes
• Strong analytical skills with a track record of identifying potential issues pro-actively
• Process Management experience – Results driven approach
• Strong leadership, organizational and execution skills
• Client relationship management skills - highly credible with senior executive-level client personnel
• Team-building abilities, particularly with geographically dispersed stakeholders
• Flexibility and sense of urgency
• Experience with data visualization and deriving actionable intelligence

This role offers a unique opportunity to leverage advanced analytics to drive transformational change for our Dell client account. The successful candidate will be at the forefront of data-driven decision making, shaping the future of our client relationship and contributing to the strategic direction of our performance management capabilities.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

JLL Privacy Notice

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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.