Data Product - Senior Manager

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Job Description

Job Title

Data Product - Senior Manager

Grade

2B

Level

Senior Manager

Job Function

Technology Platform

Job Sub Function

Corporate Functions Technology

Reports to

VP – Head of Data Engineering (3B)

Location

Mumbai

Business Area

M&G Global Services

Overall Job Purpose

As a data product senior manager, you will be responsible for managing the development and implementation of data products, bridging the gap between data science, technology, and business needs, and ensuring data is used effectively to meet organizational goals. You will be responsible for socializing and increasing adoption of data products. You will also work with different squads to understand the pattern of new data requirement that can be delivered via data products. You will also be responsible to maintain code and documentations for data products all through the journey of development and later small enhancements.

We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements or home working arrangements for any of our roles.

Primary Key Responsibilities (Top 3-5 KRA)

• Responsible for identifying opportunities to use data to improve products and features, and for building and maintaining data products like for analytical usecases and data sharing across data mesh architecture
• Work closely with data scientists, engineers, and other stakeholders to ensure data products meet the needs of the business and users 
• Manage the entire lifecycle of data products, from ideation and planning to development, deployment, and ongoing improvement. 
• Leading a team of data engineers to implement platform efficiency / capacity creation backlog
• Agree and adhere operating model with Platform support team to ensure run sanity of data products
• Building and maintaining solid customer relationships and understanding their needs around data and thereby building data product roadmap
• Promoting data products and contributing to adoption of data products
• Assessment of data products against the high level data strategy
• Establish KPIs for monitoring & alerting of data products 
• Hiring, training and mentoring service staff, fostering a high-performance culture and promoting professional development.
• Good people management skills

Additional Responsibilities :

• Experienced in delivering in agile way of working following scrum/sprints , creation of stories, tasks etc  and feeding into a platform level scrum of scrums
• Exposure to enterprise data governance and data management to align the data products with relevant enterprise data standards
• Monitor and analyse health metrics of data products , such as response time, resolution rate and customer satisfaction and take proactive measures to drive continuous improvement.
• Stay updated on industry trends, best practices and emerging technologies in the data field, continuously seeking opportunities to enhance knowledge and skills.

Key Stakeholder Management

Internal

• UK Corporate Functions technology

External

• External Consultants

Knowledge, Skills, Experience & Educational Qualification

Knowledge & Skills (Must Have) :

• Strong understanding of data technologies, analytics, and machine learning, though not necessarily to the same depth as data scientists. 
• Strong understanding of business needs, market trends, and customer behaviour to ensure data products are aligned with business goals
• Strong understanding of data literacy across the organization, helping others understand and use data effectively  
• Demonstrated success in data products delivery and leading data engineering teams
• Proficiency in requirement elicitation and evaluate holistic need of data products
• Understanding of modern data platforms architecture and service models 
• Understanding of high level datasharing methods practised within Industry
• Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers and internal stakeholders.
• Exceptional problem-solving and decision-making abilities, with a customer-centric approach to resolving service-related challenges.
• A commitment to delivering outstanding customer service and a passion for exceeding customer expectations.

Knowledge & Skills (Additional) :

• Exposure to Microsoft Purview or any other data governance and data cataloguing tools
• High level understanding of Data tools for within Azure Cloud e.g. Azure Data Factory, Azure Databricks, Power Bi etc
• A self-confident, optimistic self-starter with a positive attitude and a “can-do” approach.
• Effective communicator to senior levels in matrix organisation setup
• Strong analytical, numeric and critical reasoning skills capable of delivering practical solutions to complex problems

Experience:

• Proven experience in delivering data products aligning with data and business strategy
• Proven experience of working in data mesh for data products sharing and monitoring
• Proven experience in leading data engineering team to deliver data services / products
• Proven understanding of data pipelines, ETL processes, and data warehousing on Cloud environments 
• Proficiency in languages like SQL, Python, or R, depending on the specific data products and tools used.
• Knowledge of database design principles and experience with database management systems.
• Ability to define a clear product vision, roadmap, and strategy that aligns with business goals.
• Skill in prioritizing features, managing timelines, and setting milestones.
• Experience working in Agile environments and understanding Agile principles.
• Experience of working with Finance domains
• Experience of working with stake holders in UK / Europe
• Experience of working in regulatory environments – especially life and pensions
• Excellent leadership and people management skills. 

Educational Qualification:

• Graduate/Post-graduate. Preferably with specialisation in Computer Science, Statistics, Mathematics, Data Science, Engineering or related discipline

Microsoft Azure certification (good to have)

M&G Behaviours relevant to all roles:

Inspire Others: support and encourage each other, creating an environment where everyone can contribute and succeed

Embrace Change: be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas

Deliver Results: focus on performance, set high standards and deliver with energy and determination

Keep it simple: cut through complexity, keep the outcome in mind, keeping your approach simple and adapting your message to every audience

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.