AI Operations Program Manager

Company Description

Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.

Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.

Job Description

Job Summary:

As the AI Operations Program Manager, you will be the driving force behind the adoption and optimization of AI across marketing and digital services at Daxko. This role sits at the intersection of automation strategy, AI tooling, and GTM enablement while positioning you as both a builder of scalable systems and a trusted partner to marketing leaders. You will work across content, campaigns, analytics, and operations to uncover automation opportunities, train and manage GPTs, and integrate AI-driven solutions into daily workflows. This is an opportunity for someone who is a systems thinker, hands-on implementer, and who’s excited to shape how AI transforms the way Daxko’s marketing team operates.

Essential Duties/Responsibilities:

• Partner with CMO organization leaders to identify and prioritize high-impact opportunities for AI-driven automation and workflow optimization.
• Build, train, and refine GPT-powered assistants to support content creation, campaign execution, data analysis, and internal tools.
• Design and deploy scalable automation solutions using platforms like Make.com, Zapier, N8N, and Airtable.
• Manage and monitor a growing roster of “AI Employees”/ Bots to ensure consistent output quality and uptime.
• Continuously improve workflows for efficiency and performance, documenting systems and processes for scalability.
• Lead internal onboarding and training efforts to drive adoption of AI tools and promote self-sufficiency across teams.
• Source, evaluate, and recommend new AI tools that align with marketing needs and drive operational impact.
• Define and track success metrics (e.g., hours saved, production increases) to demonstrate the business value of AI initiatives.
• Uphold ethical AI standards and ensure compliance with data privacy regulations and internal governance policies.

Qualifications

• Strong understanding of marketing and broader GTM functions such as campaigns, content, analytics, marketing technology, and how automation can augment them.
• Expertise with tools like Make.com, Zapier, Google Sheets, GPTs, ChatGPT custom assistants, or Airtable.
• Strong communication skills.
• Ability to translate technical processes into business value and train non-technical teammates.
• Comfortable experimenting and continuously improving systems with measurable outcomes.
• 2-4 years of experience in marketing operations, workflow automation, or AI/tech implementation.
• Bachelor's degree in Marketing, Computer Science, AI, or related field or equivalent experience

Additional Information

#LI-Hybrid

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include:

 🏢 🏡 Hybrid work model
 📆 Leave entitlements
🤕 Recently introduced hospitalization/caregiving leaves
 🍼 Paid parental leaves (Maternity, Paternity, & Adoption)
⚕️Group Health Insurance
🚵🏽 Accidental Insurance
💲Tax-saving reimbursements
🤑 Provident Fund (PF)
👖 Casual work environments
🎉 Company Events and Celebrations
🏆 Performance achievement awards
💸 Referral bonus
🚀 Learning & Development opportunities