Implementation Engineer - Intermediate

The Company  

Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future.  Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities. 

 

Our Values and Culture  

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are: 

• Respect for the planet 

• Respect for our customers and 

• Respect for each other 

Gentrackers are a group of smart thinkers and dedicated doers.  We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do. 

This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business. 

 

The Opportunity 

We are currently looking for Implementation Engineer - Intermediate. 

Veovo is a market leader in smart airport management technology. Our software is used by the world’s best airports to improve how they run their operations and deliver brilliant traveller experiences. We bring innovation and pace to the market and are a frontrunner in transport-related artificial intelligence. 

Within our Passenger Predictability group, our solutions focus on the analysis of queue and movement patterns as well as capacity forecasts. Our product, is a cloud-based system that collects and analyzes data via proprietary (Bluetooth / WiFi) sensors, as well as third-party data sources such as camera, LiDAR, radar, infrared counters, coils, boarding cards, calendars, etc.

The solution primarily helps airports to forecast passenger appearance, optimize staff resources, reduce queue and travel times, and improve the experience for the passengers. In addition, we also create solutions for road traffic, railway stations, ports, ski resorts and amusement parks, with similar work and end-results.

The size of our installations are growing rapidly, and we are therefore seeking a skilled analytical person, who can implement our solutions to help airports predict passenger arrival and flow.

As an Implementation Engineer, you will develop and maintain a working knowledge of our products and use this to perform a range of in-house technical tasks which configure and optimise solutions for individual customers.

This will involve:

• remotely configuring sensors to deliver optimal coverage and performance
• aggregating sensor data to visualise the real-world and analysing this to understand passenger movement patterns, queues, flows and predictions
• making implementation decisions specific to the customers environment
• configuring our platforms filtering engine, reports and dashboards
• validating the resulting metrics & visualisations

This role provides the opportunity to utilise and develop both technology and product skills along with data analyst skills.

Your contribution connects our Product Development to the real-world, helping Veovo consistently deliver, maintaining the trust of our customers and ensuring their airport operations achieve the high standards that their travellers deserve.

In line with our value of ‘Respect for the Planet’, we encourage all our people to encourage awareness of and behaviours aligned to our Sustainability Charter through supporting organisational change and actively engaging in our global sustainability programs, including enabling our people to engage and partake in events.

The Specifics  

Operational:

• Generate solution installation specifications based on proposals and product information
• Implementation of Veovo products and solutions
• Perform factory acceptance testing and support user acceptance testing
• Technical documentation for deployed solutions and user documentation
• Working effectively with other Veovo team members located in different countries to support Veovo solutions
• Maintain task estimates, status and progress for your work in the teams task management tools

Leadership:

• Be a positive influential force for technical best practice within the team.
• Guide other team members.
• Mentor other team members.
  

Financial Management:

• Accurate and timely recording of timesheets and charging of services time

Customer Services:

• Assist and support customer success by effectively handling assigned service tickets or requests as raised by airport customers

Compliance:

• To abide to the Compliance Policies and Procedures of the Company.

Occupational H&S:

• Take reasonable care of your own and other people’s Health & Safety in the workplace
• Report hazards in your work or in your work environment that may be putting your own or anyone else’s Health & Safety at risk.
  

Additional Tasks

• In addition to this you are required to carry out any other duties as reasonably requested by your direct line leader.

What we're looking for (you don’t need to be a guru at all, we’re looking forward to coaching and collaborating with you): 

  

Qualifications / Education: Degree or equivalent level of experience.

Experience: 4 to 6 years

• 4-6 years’ experience in a similar role.Configuration and optimisation of products for individual customers
• Applying problem-solving and logic skills to best utilise product features for real-world data & scenarios
• Interpreting and analysing patterns in numeric and/or visualised data to gain understanding, support decision making and aid identification and resolution of problems
• Selection, configuration and optimisation of filters/functions to generate accurate metrics
• Validation of implemented solutions to demonstrate their acceptability
• Ability to understand and communicate technical and business concepts
• Working knowledge of SDLC methodologies
• Experience of managing own tasks and maintaining/reporting their status and progress in standard business tools
• Capable of using standard desktop software packages
• Technical and programming skills in one or more of the following:
  • Database scripting languages (SQL)
  • Unix / Linux, Networking knowledge
  • Python / shell script knowledge
  • Data preparation, data aggregation, data visualisation, data analysis, statistics

Personal Attributes:

• Proven ability to learn when exposed to new technologies
• Personal responsibility and the ability to work in a team or autonomously
• A can-do attitude
• An optimistic outlook on life, common sense, and a sense of humour are essential
• A passion for excellence and a commitment to be the best
• High levels of energy, sound judgement and determination to achieve with a sense of urgency
• Strong analytical, problem solving and logical thinking skills
• High attention to detail
• Good relationship management and interpersonal skills
• An open-minded consultative approach
• Ability to give and receive positive and constructive feedback
• Fluent in English – both written and spoken

Specialised Skills:

• Experience of working with any of the following advantageous but not essential: stereoscopic camera, LiDAR, sensor data, telemetry data, temporal and spatial data, real-time object tracking, queue measurement, people flow modelling, movement analysis, computer vision
• Experience of airport operations advantageous but not essential

What we offer in return: 

• Personal growth – in leadership, commercial acumen, and technical excellence 

• To be part of a global, winning high growth organization – with a career path to match 

• A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos 

• A competitive reward package that truly awards our top talent 

• A chance to make a true impact on society and the planet 

  

Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.