People Operations Lead

About the Role

This is a hands-on, high-ownership role for someone who can design and run core people systems while building the scaffolding for scale. You’ll own end-to-end employee lifecycle processes, lead our compliance infrastructure, and implement the systems that help us move faster without dropping the ball.

You’ll be the go-to person for employee questions and People Ops initiatives, and you’ll be empowered to fix what’s broken, improve what exists, and introduce what’s missing.

This role does not manage people, but it has outsized influence across the company.

About the Team

We’re a lean, high-impact team spanning two continents. Today, the team includes recruiters, an HRBP, and an HR generalist. We’re looking for a People Ops lead who thrives in ambiguity, moves fast, and wants to help lay the foundational infrastructure for how we scale.

You’ll be stepping into a high-ownership IC role that touches every corner of the business—building the processes, systems, and workflows that will shape how we operate and support our team globally.

What You’ll Do

Within 3 months, you will:

• Take full ownership of employee lifecycle processes including onboarding, offboarding, and transfers, with a clear eye on efficiency and accuracy.

• Lead a vendor evaluation process and, if needed, scope out implementation of a new HRIS and payroll provider.

• Implement a rigorous global background check process.

Within 6 months, you will:

• Evaluate and clean up our existing HR systems for data hygiene, usability, and reporting needs.

• Autonomously support the execution of our People Programs.

• Finalize and roll out updated core policies and an employee handbook that reflect our growth stage, distributed setup, and compliance needs.

• Partner with IT and Finance to implement systemic improvements across onboarding, offboarding, and access provisioning.

• Establish repeatable onboarding/offboarding experiences that consistently hit satisfaction, completion, and compliance targets.

Within 9 months, you will:

• Operationalize a scalable, data-driven People Ops engine with automated processes and recurring program calendars.

• Stand up consistent reporting on People metrics (e.g., headcount changes, turnover trends, compensation bands).

• Develop a roadmap for future state of People systems and policies to support global scale, including contingent workforce support.

What You’ll Bring

• Systems fluency: you’ve implemented and managed an HR tech stack, and you think in data structures.

• Strong project management and process design skills: you can create clarity in chaos and get things across the finish line on time.

• High accountability and low ego: you own the outcomes, not just the tasks, and you don’t mind getting in the weeds when needed.

• Builder’s mindset with operator’s discipline: you optimize for what’s needed today while building a foundation that can scale.

• Proven track record owning People Ops in a high-growth, fast-paced startup environment, with a focus on building from 0 → 1.

• Deep understanding of HR compliance, employment law, and policy management across multiple states in the US and Latin America.

• Excellent written and verbal communication skills: you explain complex processes simply and build credibility with stakeholders.

Please note that this role may evolve as our business needs change, so we appreciate your flexibility and adaptability.

What’s In It For You?

• Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.

• Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.

• Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation.

• Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.

• Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.

• Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.

• Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans.

About Us

Clutch is a revolutionary vertical SaaS company, proudly backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. As a champion of financial well-being, we address the urgent need for affordable lending solutions in an era where the average American grapples with over $155,000 in household debt.  Unlike traditional financial institutions, Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans. Our mission extends beyond mere financial transactions; we strive to fundamentally enhance the way credit unions interact with their members. By integrating cutting-edge technologies and user-centric designs, we help credit unions provide seamless digital experiences that are on par with leading tech companies. This approach not only preserves but revitalizes the longstanding tradition of community and member-focused service inherent to credit unions.

Clutch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Our organization participates in E-Verify. Click here to learn about E-Verify.

A Note About AI at Clutch
We love AI. We use it often and encourage our team to creatively and effectively leverage AI tools in their work. If you join Clutch, we hope you'll bring the same enthusiasm for exploring how AI can amplify impact, productivity, and innovation.

That said, during the interview process, we want to hear your thoughts. Please approach interviews without the use of AI tools—our goal is to get to know how you think, solve problems, and communicate. Once you're in the seat, bring on the prompts!