Global Customer Experience BI Analyst

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As Global Customer Experience BI Analyst, you will be part of a global team and will report to the Global Customer Experience Business Operations Director. You will collaborate with IT and functional partners to develop power platform solutions, Power BI reports, dataflows and other data related assets.

We are looking for someone that has experience with data and can provide solutions that create value for our stakeholders.

You will understand how the business applications support the processes, how the information transforms as it goes through the business process, and the information architecture required to support the business analytics for the supply chain departments.

Your Responsibilities - you will do:

• Support Business analytics for the supply chain
• Collaborate with IT and functional partners to develop power platform solutions
• Decompose an idea into a process, identify the supporting data, and define supporting data structures
• Power BI reporting and other data related assets

You Will Have:

• Bachelor's degree in Engineering or Business; other bachelor's level degrees will be considered.
• 3+ years of practical experience in related field
• Flexibility on shift timing to overlap with global teams.
• Microsoft PL300 (Power BI Data Analyst Associate) Certification is preferred
• Data Storytelling experience
• SAP Ecosystem knowledge
• Ability to have diligence in detail
• Experience building end-to-end data solutions/models with focus on integration.
• Direct firsthand experience designing and developing data solutions.
• Ability to decompose an idea into a process, identify the supporting data, and define supporting data structures.
• Domain experience supporting one of the following areas:
• Customer care/customer support and incident management
• Sales order processing
• Enterprise customer insights
• Customer Success (Adopt, Expand, Renew)
• Annual Recurring Revenue (ARR)

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.