Lead Reporting & Data Integration Architect –Contact Center Transformation

Responsibilities will include:
· Collaborate with stakeholders to understand business processes and design solutions that optimize customer and agent experiences.
· Stay abreast of Genesys PureCloud and Power BI updates and features to leverage new capabilities in design.
· Design, implement, and ensure integration and interoperability between Genesys and Power BI systems or applications IVR, Salesforce Desktop, Call Recording, Workforce Management, and other channels (chat, email, etc.)
· Translate reporting requirements into actual code/configuration.
· Take an active role in defining customer and agent experience with tech and business.
· Implement and enforce best practices with the team for code quality, testing, and deployment.
· Document configurations for execution and knowledge sharing.
Required Skills:
· 7-10 years hands on experience with snowflake, SQL server, including data modeling, performance tuning, Data Visualization and working with structured/semi-structured data. It also includes data extraction, transformation, and analysis.
· Proficient in designing and managing data end to end ETL pipelines using IDMC / Spring batch/Autosys.
· Experience integrating data from diverse sources like Genesys Cloud, Salesforce and APIs provided any internal / externals systems. This includes monitoring, debugging, and optimizing data flows.
· Proficient to cloud services for data ingestion and automation data tasks using scripting (python) or orchestration tools.
· Exposure to data quality, governance & automation.
· Experience with Grafana / Elastic for real time dashboard and expertise in Power BI for dashboard creation, DAX, power query, modelling.
· Exposure to work on creating AI insights from structured / semi-structured data. Familiarity with RAG architecture for combining LLMs with enterprise data sources - Snow Flake and prompt engineering.
· Strong programming skills, preferably in languages such as Java, Python
· Knowledge on Genesys PureCloud APIs and SDKs, Architect Flow
· Hands on experience with large-scale platform transformation and management of multiple competing development projects
· Experience with operating in an agile development framework.
· Excellent communication skills, listening skills, influencing and negotiation skills.
· Ability to develop and foster relationships with resources outside of direct control.
Bachelor’s or Master’s degree in computer science, Information Systems, or related field

Rate range -$70-$74