Senior Associate, Data Reporting

Are you analytical? Do you enjoy compiling reports and spreadsheets?  

Your Role...
As a Senior Associate, Data Reporting, for MIS, a ReSource Pro company, you will support MIS clients by pulling and submitting various underwriting-related transactions reports to NCCI, state bureaus of insurance, and other governing bodies. In this client-facing role, you will ensure report submissions maintain high data quality standards and strict adherence to deadlines, while ensuring a positive client experience.

This role is based at the MIS office in Maitland, FL with the option for hybrid remote work arrangements after training period.

After 3 months you will...

• Pull and submit reports related to underwriting services to NCCI, insurance bureaus, and other governing bodies
• Follow established processes and procedures to complete routine and mid-level complexity reports related to policies, binders, endorsements, cancellations, reinstatements, etc.; This may include gathering and cleaning data, and submitting reports to a variety of web-based systems
• Manage and track reoccurring reports that may be weekly, bimonthly, or monthly in cadence and ensure adherence to deadlines
• Exercise problem solving skills to resolve problems with low-to-mid level complexity; Escalate high-level complexity to your supervisor
• Serve as a lead for client reporting that is low-to-mid level complexity and serve as a backup for others
• Respond promptly to client needs, while maintaining a high level of professionalism and ensuring a positive client experience
• Answer questions professionally and address any low-level client service issues; Escalate client service recovery issues as needed
• Participate in client status calls with supervisor and provide input to clients as needed
• Collaborate with coworkers and supervisors to meet client needs and contribute to the achievement of internal team goals
• Look for opportunities to improve processes to better support clients; Build knowledge and expertise in underwriting

What you need to be successful...

• Associate's degree or equivalent experience
• 2-4 years' experience working in an office environment
• Strong command of Microsoft Office applications, including Excel, Word and Outlook
• Customer-centric mindset
• Impeccable attention-to-detail; Process-focused
• Thrive in a fast-paced, repetitive, deadline-driven environment
• Strong sense of self-discipline
• Ability to learn and adapt quickly
• Excellent communication skills - written and verbal

Your Compensation...
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a hybrid position out of our office in Maitland, FL. The salary range for this location and role is $13.17-$27.66 per hour. The salary range could be lower or higher based on the specific geographic location in which the candidate resides.

Your Interview Process...
To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via zoom. 

The standard interview process includes: 

1. Behavioral Interview with Talent Acquisition 
2. Online talent assessment 
3. In-Person Hiring Manager interview 

*Additional interview steps may be added depending on the position or if further evaluation is needed. 

Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process. 

Your Benefits & Perks...

• Eligible for all medical, dental, and vision benefits on Day 1
• 401k with employer match, vested on Day 1
• Generous PTO plan with paid holidays + floating holidays
• Development and Growth opportunities
• Opportunity to contribute to the future of a growing, global organization 
• Possibility of hybrid work after completion of training period

About MIS:

MIS is a tech-enabled business process management company specializing in policy administration and policy servicing solutions for the commercial P&C insurance market. Through an integrated suite of web-based services, MIS offers flexible solutions designed for carriers, MGAs and program administrators. MIS services include submission management, policy administration, regulatory compliance, accounting, and program analytics. The firm operates with a team of 50+ insurance policy experts from an office in Maitland, FL. 

About ReSource Pro:

Focused exclusively on the insurance industry, ReSource Pro is a trusted strategic operations partner to insurance organizations seeking to increase their productivity and profitability. With a global team of more than 10,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,800 clients across the carrier, broker, and MGA segments – consistently earning a +96% client retention rate for over a decade. It offers expert advisory services, proven business process management optimization and transformative data and technology solutions. For the 15th time since 2009, it was recognized in 2024 by Inc. 5000 as one of the fastest growing companies in the US. 

Equal Employment Opportunity Policy

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.