Business Intelligence Engineer (Analytics focus)

FBS-Capgemini is seeking a highly motivated and detail-oriented Business Intelligence Engineer (Analytics focus) for a top 10 US Insurance Carrier.

This insurer is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. FBS is part of one the largest Insurance Groups in the world.

What to expect on your journey with us:

• A solid and innovative company with a strong market presence
• A dynamic, diverse, and collaborative work environment
• Leaders with deep market knowledge and strategic vision

Requirements

We count on you for:

• Provide and manage data reports and analyses based on both recurring and ad hoc requests.
• Understand business goals, gather requirements, and communicate effectively about what data is available or limited.
• Extract and manipulate data using SQL, Cognos ReportNet, OBIEE Answers, and Google Looker.
• Build and automate dashboards and reports, especially related to Uniphore transcription data.
• Ensure data quality, contribute to testing and implementation for system upgrades or changes, and analyze the impact on data/reporting.
• Act as a liaison between business and IT, resolving data-related technical issues collaboratively.
• Collaborate closely with the Speech Operations (SO) team to generate insights from transcribed customer interactions.

Requirements for the role:

• Bachelors' Degreed
• Experience in Google/Looker, or PowerBI
• Experience in transcription in SQL
• Experience with business analysis tools like: Cognos, OBIEE
• Experience with MS Excel and Access
• Uniphore for transcription data or similar

What makes you stand out:

• Strong written and verbal communication.
• Customer-focused and team-oriented.
• Accountable and proactive in solving problems.
• Willingness to learn and share best practices.

Benefits

This position comes with competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.