Senior Customer Support Consultant

WHAT MAKES US, US

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!

At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

If you like what we’re saying, keep reading!

Why this role is important to us

SimCorp leverages the most sophisticated risk analytics and portfolio-construction tools on the market, with a globally diverse client base that challenges us to continue innovating. 
SimCorp is currently seeking a qualified professional to join our Customer Support team as a full-time employee.  The position will be based in our Mexico City office.  Candidates should have a minimum of a Master's in Finance, Quantitative Finance, Economics, or 1-2 years of relevant experience with a related degree.  Beyond the opportunity to work directly with clients, team members will gain invaluable industry experience while working in a challenging, yet fun work environment. 
 
What you will be responsible for

• Research and respond to pricing, risk analysis, attribution, and risk modeling questions from clients.  

• Provide structured and custom training for new and existing clients.  

• Assist clients in translating their risk analytics strategies into SimCorp products, while providing helpful insights into SimCorp’s innovative methods.   

• Assist Sales Team members in creating proof-of-concept analysis via portfolio analysis and product demonstrations. 

• Provide expert guidance during evaluations of SimCorp's software products including initial training, day-to-day usage questions, and by supporting the Sales and Product Specialists teams during client trials. 

• Assist sales organization as necessary to facilitate strong client retention and new business development. 

• Collaborate with senior Client Services staff and other SimCorp resources in responding to advanced client inquiries. 

What we value

• Strong written and oral English communication skills.  

• Minimum of a Master's in Finance, Quantitative Finance, Economics, or 1-2 years relevant experience with a related degree.  

• Knowledge with or experience with multi asset class securities (equity, fixed income, FX, and derivatives).   

• Understanding of risk management concepts such as greeks, VaR, and stress testing.  

• Strong educational foundation in math and statistics, familiar with linear and non-linear methods of interpretation in market theory and quantitative disciplines of risk analytics / portfolio construction.  

• Strong computer skills and experience with coding languages (R / Python preferred, Java a plus).  

• Strong ability to problem solve and quickly identify problem resolution for clients.  

• Passion for assisting and teaching clients how to maximize the benefit of SimCorp products.  

BENEFITS 

Attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance: flexible working hours and a hybrid workplace model. On top of that, we have IP sprints where you have 3 weeks per quarter you can spend on mastering your skills as well as contributing to the company development. There is never just only one route - we practice an individual approach to professional development to support the direction you want to take. 

NEXT STEPS 

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process. 

If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.    

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated. 

Who We Are

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients, with SimCorp as the overarching company brand and Axioma as a key product brand.

SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

While seeking to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential.

#Li-Hybrid