Sr Associate Digital Product Analyst (AI Products)

Career Category

Job Description

ABOUT AMGEN

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

 ABOUT THE ROLE

Role Description:

The Sr. Associate Digital Product Analyst (AI) position offers a unique opportunity within the AI & Data Science organization. You’ll work on next-generation capabilities and services in AI products and platforms using cutting-edge software, frameworks, tools, and cloud computing services.

As a Product Analyst, you will support the product manager to craft the customer experience for enterprise AI solutions by analyzing customer behaviors across the entire journey. In addition, you will play a key role in the Go-to-Market (GTM) strategy, ensuring seamless product launches, aligning messaging with customer needs. Acting as the Voice of the Customer, you will collaborate internally with Product Management, Product Engineering, and the GTM teams to drive product adoption and deliver optimal outcomes

ROLES & RESPONSIBILITIES

• Customer Insights & Experience:
  • Develop a deep understanding of AI products, mapping customer journeys and creating detailed personas to improve user experiences.
  • Engage directly with customers at key touchpoints, gaining insights into their interactions with Enterprise AI products & platforms.
  • Build and foster an active user community, facilitating knowledge-sharing and enhancing the adoption of AI products.

Go-to-Market (GTM) Strategy:

• Collaborate with Product Management to execute comprehensive GTM strategies for AI products.
• Align GTM messaging and product positioning with customer needs, ensuring that the product's value proposition resonates across target markets.
• Support the launch of new products and features, working closely with cross-functional teams to ensure GTM plans are well-executed and drive product adoption.
• Gather feedback from users and stakeholders to refine GTM efforts and improve future product launches

• Support & Advocacy:
  • Provide Last Mile Support and Solutions on Demand for AI products, ensuring prompt resolution of customer challenges and delivering a seamless user experience.
  • Assist in customer onboarding and training, ensuring users fully understand how to leverage the platform’s AI capabilities.
  • Identify and develop brand ambassadors within the customer base to advocate for the product’s unique benefits.
• Product Performance & Data Analysis:
  • Monitor and analyze product performance metrics using advanced analytics to gain insights into customer behavior and product usage.
  • Work closely with engineering, product management, and other teams to ensure the successful execution of product goals, focusing on data, analytics, and AI-driven innovations.
  • Use data and analytics to drive improvements and recommend strategies for optimizing product features and the overall customer experience.

Must-Have Skills:

• 2-5 years of experience in a product analyst role, especially with data and AI products, and a focus on GTM execution.
• Strong skills in Excel and hands-on experience with Agile methodologies (Scrum/SAFe).
• Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional GTM, product, and engineering teams.

Good-to-Have Skills:

• Familiarity with cloud, data and AI platforms and technologies
• Ability to work effectively across matrixed organizations and lead collaboration between teams and customers.
• Passion for technology and customer success, particularly in driving innovative AI solutions.
• Experience in services or consulting related to data and AI products is a plus, and familiarity with biotech/pharma is beneficial.

Soft Skills:

• Excellent analytical and troubleshooting skills.
• Strong verbal and written communication skills
• High degree of initiative and self-motivation.
• Ability to manage multiple priorities successfully.
• Team-oriented, with a focus on achieving team goals

Education and Certification

• Master’s degree and 4 to 7 years of Information Systems experience, OR
• Bachelor’s degree and 5 to 8 years of Information Systems experience

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.