Associate Ⅲ, Software Quality Assurance

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks and digital displays. As an eleven-time winner of EPA’s ENERGY STAR® Partner of the Year Award for Sustained Excellence, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices and operations.

People | Excellence | Change | Integrity | Co-prosperity

To maintain high quality standards as our product integrates more AI-driven features, we are requesting to add a specialized QA team member focused on usability testing and prompt engineering. This role addresses the increasing complexity of validating user experience and prompt interactions and needs to our department. This person will support multiple teams by creating prompt-based test cases tailored to their needs, ensuring consistency, relevance, and quality across departments that rely on new testing approach.

Role and Responsibilities

Essential Duties & Responsibilities:

• Constantly improve the Comet tool (prompt engineering portion) to identify weak areas and solidify the tool.
• Expand this tool utilization to ASR / Bixby so that we can scale / expand MQL TC data sets.
• Expand to TIG > MQL > Global level and find areas that can benefit from prompt engineering for TC generation.
• Support / drive NMT improvements (Main member that drives Spanish translation).
• Ensure successful execution of multiple projects simultaneously.
• Continuously improve test coverage, efficiency, and effectiveness by identifying areas for automation and optimization.
• Exceptional problem-solving abilities and debugging and log analysis skills.
• Evaluate defects/issues based on market impact and product specification (Technical).
• Communicate high priority risk defects/events to middle and upper management.
• Prioritize and manage multiple projects in fast pace environment, communicating quickly with key project stakeholders.
• Maintain up-to-date competitive knowledge on voice quality market trends.
• Gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs and tables of information and to plan and prioritize multiple work assignments.
• Communicate with internal/external teams in professional manner to build and maintain excellent rapport.
• Determine course of action for the completion of objectives and tasks with limited instruction.
• Works on problems of limited scope. Follows standard practices and procedures.
• Conduct usability testing across platforms to identify friction points and accessibility issues.
• Design, run, and evaluate prompt-based test scenarios to ensure consistent and high-quality language model outputs.
• Collaborate with UX designers and product managers to validate design assumptions through user-centered QA practices.
• Create and maintain prompt evaluation frameworks, including edge cases and expected output quality.
• Report usability bugs and inconsistencies in AI-driven features with user impact assessments.
• Define metrics and standards for prompt performance (e.g., coherence, relevance, tone).
• Work closely with ML/NLP engineers to give feedback on model behavior from a QA and UX standpoint.
• Automate prompt validation where possible, using tools generated internally (Gemini Prompt Tool).
• Support continuous improvement of UX and AI feature integration through data-driven QA practices.
• Document test cases, user flows, and prompt strategies for internal reference and training.
• Evaluate model output quality across diverse scenarios and edge cases.
• Strong command of language, creativity and logical reasoning.
• Strong problem solving and analytical skills, communication (verbal and written) skills, and organizational and documentation skills
• Demonstrate ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned concepts
• Goal oriented, possess a sense of urgency and capable to work under pressure and also work independently with limited supervision

Minimum Qualifications

• 1-3 years software development experience required.
• BS in Computer Science/Engineering or related field is required.
• MS in Computer Science/Engineering or related field is preferred.
• Experience in software QA is desirable.
• Experience in ML/AI systems is desirable.
• Experience in the Mobile/Telecom industry is desirable.
• English (business proficiency) and Spanish (business proficiency) speaking/reading/writing ability preferred.
• Proven experience working with QA test plans, manual/automated test executing and managing defects/issues.
• In-depth knowledge on product quality management and development and QA lifecycles.
• Familiarity with LLMs and prompt engineering tools.
• Familiarity with ML concepts, NLP and evaluation techniques (e.g. BLEU, TER, COMET).
• Passion for learning and upkeep of evolving technologies.
• Having an in-depth understanding on how technology influences the development of culture and society.
• Excellent communication skills required.
• Ideal candidate would be the self-starting motivated type.
• Ideal candidate should be pro-active and be able to engage with multiple teams in multiple locations.
• Ideal candidate should have a can-do attitude and will need to do whatever it takes to complete the job.
• Ideal candidate will require excellent multi-tasking skills.
• Ideal candidate is one who likes to take responsibility for their tasks and complete and drive their projects to completion.

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

Skills and Qualifications

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.