Senior AI Engineer

About The Client:Our Client is reinventing customer experience with emotionally intelligent AI agents. As  the creators of the world’s most customer-centric digital workforce, we blend cutting- edge LLMs, voice biometrics, and intelligent orchestration into real-time service solutions. Backed by top partners and ambitious clients, we’re scaling fast — and need a technical leader to take us to the next level.

Role Overview:

• We’re looking for a Senior AI Engineer to help us build and scale AI-driven solutions 
• across our platform. This role is primarily focused on backend engineering but also 
• includes deploying services and managing infrastructure in AWS. You’ll work closely 
• with product and data teams to bring features to life, integrate AI models into 
• production systems, and ensure everything runs smoothly in the cloud.

What You’ll Do:

• Design, build, and maintain backend systems using Python and TypeScript
• Integrate large language models (LLMs) and other AI tools into scalable APIs and backend applications
• Set up and manage AWS infrastructure to support production workloads
• Own deployments using infrastructure-as-code and CI/CD pipelines
• Monitor, troubleshoot, and improve the performance and reliability of AI-powered services
• Collaborate across product, data, and engineering teams to define requirements and deliver high-impact features

What You Bring:

• 5+ years of backend engineering experience
• Proficiency in Python and/or TypeScript
• Strong understanding of APIs, microservices, and event-driven architecture
• Hands-on experience with AWS (EC2, Lambda, S3, CloudFormation, etc.)
• Experience deploying and maintaining production services in the cloud
• Familiarity with integrating LLMs or other generative AI models into backend systems
• A self-starter mindset with the ability to take ownership from design through deployment

Bonus Points:

• Experience with contact center platforms (AWS Connect, NICE, Genesys)
• Background in voice biometrics, emotion AI, or human-computer interaction
• Experience in AI bias testing
• Experience with AWS Bedrock and Lex
• DevOps skills (Terraform, CDK, Docker, etc.)
• Experience collaborating with AI/ML or data science teams

About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.