Business Analyst

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 140 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 44 state government agencies, and 66 healthcare organizations. More than 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.

Role Overview

We’re looking for a detail-oriented Business Analyst to work cross-functionally with our Sales Team. This person will quickly deliver insights, review and develop metrics, and contribute to improved cross-functional business processes to scale analytics that support our explosive growth.

This opportunity is located onsite at ID.me’s headquarters in McLean, Virginia 5 days a week and is not able to be done remotely. 

Responsibilities:

• Work collaboratively with the Sales Team to define and analyze metrics to track the success of the overall business with a primary focus on member experience, service levels, and cross-functional business performance
• Improve business understanding of our members, our products, and our profitability through data analysis, data visualization, and storytelling techniques 
• Drive cross-functional and enterprise-wide solutions, providing thought leadership within and beyond working group
• Convey business insights derived from analysis and dashboards to influence decisions/outcomes by senior leadership
• Design dashboards to monitor KPIs and business metrics in a readable and digestible format that allows quick insights into performance
• Frame business problems in analytical language and converting business requirements into datasets, analyses, models, and dashboards
• Interpret data with business context to discover patterns and identify trends that support growth and increase efficiencies, implementing enhancements to address control gaps
• Build and automate tools to surface key data to stakeholders across a broad range of data literacy levels
• Provide ad hoc analysis as needed across a diverse set of teams and needs to support existing customers, future sales, and strategic business decisions
• Work cross-functionally with the Data Engineering and Data Science teams

Required Education & Experience:

• Must have a Bachelor’s degree in Engineering, Computer Science, Data Analytics, Mathematics, Statistics, Economics, or a related discipline required; Master’s degree preferred
• Must have a minimum of 3 years experience in a business analytics, data analytics, statistical modeling or closely related role
• Must have a minimum of 3 years experience demonstrating data querying, exploration, and validation; SQL and DBT
• Must have a minimum of 2 years experience demonstrating key insights through the use of data visualization, dashboards and/or slides/decks

Skills & Competencies:

• Ability and willingness to work in-office five days per week
• Experience within a management consulting firm, SaaS organization, or technology startup 
• Adaptable and resilient in a fast-paced environment when there are changing priorities 
• Experience demonstrating statistical modeling, applied mathematics or STEM; R or Python
• A high degree of proficiency with at least one BI tool (Tableau preferred), including experience with visualization best practices
• Demonstrates excellent verbal and written communication skills, with the ability to distill complex information into clear, engaging content
• Effectively translates technical concepts for non-technical stakeholders and comfortably engages with internal and external clients 
• Strong interpersonal skills, with the ability to build trust and influence at all levels of the organization
• Results-oriented mindset with an intense focus on achieving both short and long-term goals
• A proven track record of problem-solving based on analytics to support business recommendations
• Ability to handle sensitive information with confidentiality
• Driven and outcome-focused, able to work independently and proactively address challenges

ID.me applicants must be able to pass a background check including: criminal background and a review of credit reports (not credit scores).

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.