Implementation and Data Visualization Manager

Description

The Implementation and Data Visualization Manager is responsible for all data visualization projects, along with the configuration and deployment of software integrations, systems, or processes within the organization. This role also involves working with the BI reporting team and collaborating closely with clients and internal teams to ensure that implementations meet business requirements and are completed on time and within budget.

Essential Functions:

Planning and Requirements Gathering

• Design and manage the development of interactive dashboards and visualizations using tools like Tableau and Power BI.
•  Oversee the entire process of SaaS implementation for clients, including defining scope, goals, deliverables, and timelines.
• Conduct training sessions for clients on effective use of SaaS products and provide post-implementation support.
•  Develop and maintain documentation regarding SaaS implementation processes and client interactions. 
•  Coordinate and manage IT projects, including planning, execution, and monitoring.
•  Acts as a liaison between IT and the business units. 
•  Collaborate with other departments to understand their IT needs and provide appropriate solutions.
•  Maintain and update IT documentation, including system configurations and procedures.
•  Documents various workflows throughout the organization and develops a project plan to modernize the approaches.
•  Gathers requirements and facilitate their implementation for software solutions, reports and visual dashboards.
•  Works within the bounds of IT standards to develop business solutions using a combination of local IT capabilities and SaaS products.
  
   

Communication

•  Create data visualizations that answer internal and external expectations. 
•  Uses organization approved applications to illustrate workflows within the organization.
• Maintains and communicates status for all open projects.

Execution

• Works with IT and other business units to track the status of projects.
•  Participates in all aspects of our Agile development processes.
•  Assists with the management of our change management processes.
•  Adheres to established development standards and protocols.
•  Works with our vendors to provide requirements.

Other Functions:

•  Performs other duties as assigned.

The duties listed above are intended only as illustrative of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

Requirements

Qualifications and Competencies:

Education

•  5 years of experience with product implementation and data visualization. Bachelor’s degree in computer science or equivalent experience

Knowledge and Experience

•  Collaboration with staff/clients to understand their business requirements and translate them into system configurations.
•  Installation, configuration, and customization of software or systems to meet specific business needs.
•  Training and ongoing support to end-users to ensure they are comfortable and proficient with the new system.
• Testing system functionality, identifying and resolving issues that arise during the implementation process.
•  Maintenance of detailed documentation of the system setup, configurations, and any changes made during the implementations.
• Communication with staff/clients and stakeholders to provide updates on the implementation process and address any concerns.
•  Post-implementation support, including handling upgrades, maintenance, and potential system improvements.

Skills

•  Strong organizational skills.
•  Attention to detail.
•  Proficiency with agile project management processes.
•  Proficiency with communication tools.
•  Excellent verbal and written communication skills.
• Ability to present technical details so both technical and non-technical audiences understand content.
•  Strong analytic mindset with the ability to decompose complex problems into simpler components.
•  Ability to maintain a high level of confidentiality in day-to-day duties.
•  Ability to become an expert in the lines of business needs, including their data and reporting needs, and develop their trust.
•  Proficiency with MS Office applications.
• Solid  written and verbal communication, listening, organization and priority setting skills.
• Strong  customer focus in all tasks and activities, even while under pressure.
• Solid problem-solving  skills.
• Ability to successfully complete tasks and multiple projects independently as well as collaboratively with minimal supervision.
• Ability to relate well with people from diverse groups.
• Ability to support a 24/7 mission-critical environment. May be required to occasionally work outside regularly scheduled hours and must  adhere to specified emergency response times.

· Must be able to work from UWC offices in Rocky Hill, CT one day per week.

Integrity and Values

• Ability to perform job with integrity and values consistent with the UWC Mission.

Mental and Physical Requirements:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

•  Must be highly mobile and able to access all areas of the premises.
•  Ability to concentrate and remain focused while handling multiple tasks, responsibilities and projects.
•  Ability to read, understand and carry out written and verbal instructions.
•  Must be able to use a computer with multiple monitors for programming duties.
•  Is frequently required to finger and reach with hands and arms.
•  Vision abilities required by the job include close vision, distance vision, peripheral vision, and the ability to adjust focus.
•  The work environment is a clean and comfortable office setting consisting of standard fluorescent lighting, offices, cubicles, and open workspaces. There may be variations of temperature and noise level. 

 The Pay & Benefits: $100,000.00/Salary
Spanish- or Portuguese-speaking applicants who are hired and pass certification after 90 days on the job will get an additional $.75 per hour (an additional $1.50 per hour for both languages).

• An outright 5% 401(k) contribution.
• 160 hours of Paid Time Off in a calendar year – you begin accruing immediately!
• 13 paid holidays per year.
• Generous health benefits including 80% coverage of your medical plan premium and deductible.
• Tuition reimbursement (after 1 year).
• Employment at UWC counts toward Public Service Student Loan Forgiveness.
• Supportive, culturally diverse and inclusive company culture.
• And more!

The Hours: Monday through Friday 8:00a.m. – 5:00p.m. position will be hybrid remote
 

United Way of Connecticut, Inc. endeavors to make www.ctunitedway.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact (860) 571-7500. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. United Way fights for the health, education, and financial stability of every person in every community. We unequivocally denounce racism and ethnic discrimination in all forms, and we remain committed to building a future of greater opportunity and true equity for all people living in our communities. We act by tackling the structural barriers to equity from past and present systemic racism that have impeded the health, safety and wellbeing of traditionally marginalized people.