IT Analytics Director (9978) - San Francisco Department of Public Health

Company Description

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status. 

• Application Opening: May 30, 2025 
• Application Deadline: Application filing will close on or after June 15, 2025.
• Salary: $176,878 - $274,430
• Appointment Type: Permanent Exempt 

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of multiple divisions - the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. The Population Health Division (PHD) provides core public health services for the City and County of San Francisco: health protection, health promotion, disease and injury prevention, and disaster preparedness and response. Behavioral Health Services operates in conjunction with SFHN and provides a range of mental health and substance use treatment services.

Job Description

The Analytics Director position resides in the DPH Information Technology (IT) Division as a direct report to the Chief Data Officer. The IT Division is a full-service organization of 300 staff that delivers business intelligence and data integration services, network and hosting infrastructure, information security, project and portfolio management, application management, client technology and support, clinical nursing informatics, user experience and change management services, and cloud collaboration services.

Responsibilities and duties include, but are not limited to, the following:

• Leads the adoption of advanced analytics and data-driven approaches to enhance patient care, operational efficiency, and financial performance.
• Works across DPH to standardize analytic tools, staff training/skill sets and data infrastructures to develop sustainable reporting environments for predictive analytics to identify risks, trends, and opportunities in patient care and resource allocation.
• Champions a data-driven culture across clinical, operational, and administrative functions.
• Develops analytics solutions to monitor and improve patient outcomes, public health initiatives, and enhance population health management.
• Partners with clinical leaders to create dashboards and tools that support evidence-based decision-making.
• Identifies and evaluates innovative solutions to enhance patient engagement, personalized care, and operational efficiencies.
• Oversees the collection, organization, and interpretation of large data sets to identify trends, patterns, and insights.
• Partners with IT to ensure the availability, integrity, and security of data systems and platforms.
• Ensures data accuracy, consistency, and accessibility while maintaining high standards for data privacy and security (e.g., HIPAA compliance).
• Collaborates with IT and data management teams to build and maintain scalable analytics infrastructure, standardizing tools, and user trainings where feasible.
• Creates a unified analytics platform that coordinates the integration of clinical, operational, and financial data from multiple sources.
• Sets strategy for how DPH collects, prepares, analyzes, and utilizes data to support improvement work and the achievement of strategic objectives.
• Participates in DPH Information Governance, either as a member or leading specific subcommittees and projects.
• Coordinates the effort to drive DPH to becoming a more data-driven organization through transparency, training, and collaboration.
• Serves as an entity leader to increase analytical capabilities and optimize the return on data – to get more out of the data than the effort taken to collect it.
• Actively participates with partner organizations and/or city agencies to standardize and implement best practices for master data management.
• Modernizes the DPH data home, including the introduction of cloud-hosted data and analytics capability to existing service offerings.
• Analyzes and manages risks and interdependencies related to business intelligence, data lifecycle management, and information governance within and across service lines in consultation with stakeholders.
• Collaborates on the creation of key performance indicator dashboards for DPH divisions.
• Manages vendor partners and contracts.  
• Ensures risks associated with projects are escalated in a timely manner.
• Coordinates with legal, privacy/compliance, information security, clinical operations, and health informatics partners to develop and improve DPH policy and procedures around master data management, data sharing, and data access.
• Manages complex and often competing projects, identifies risks and mitigation strategies to reduce resource contention, impact to goals, schedule, and budget.

The Analytics Director may perform other duties as assigned/required.

Qualifications

MINIMUM QUALIFICATIONS (REQUIRED)

Experience: Five (5) years of experience in healthcare IT, analytics or a related field AND three (3) years of experience with healthcare IT systems (e.g., EHRs like Epic, Cerner, Avatar).

Education: An associate degree or above from an accredited college or university.

Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis. One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units.

One-year fulltime employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).

DESIRED QUALIFICATIONS

• Experience in a complex healthcare reporting environment
• Familiarity with database management systems and cloud-based analytics solutions (e.g., AWS, Azure)
• Experience with analytics tools and data visualization (e.g., Power BI, SQL, Python, R, Snowflake).
• Epic Cogito, Clarity or Caboodle data model certification
• Knowledge of LEAN fundamentals including, but not limited to, A3 thinking, Value Stream Mapping and Kaizen events.
• Experience with applicable federal, state and local regulations relating to the processes of the area of purview and electronic health records.
• Excellent written and verbal communication skills
• Strong understanding of statistical methods, predictive modeling, and machine learning techniques.
• At least 3 years in a managerial or leadership role

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

Additional Information

How to apply:

Applications for City and County of San Francisco jobs are only accepted online at careers.sf.gov.

Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link.

Applicants may be contacted by email about this recruitment. Please consider using a personal email address that you check regularly rather than a work or school account.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Additional information regarding Employment with the City and County of San Francisco: 

• Information about the Hiring Process 
• Conviction History 
• Employee Benefits Overview 
• Equal Employment Opportunity 
• Disaster Service Workers
• Reasonable Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

If you have any questions regarding this recruitment or application process, please contact the analyst, David Chalk at david.chalk@sfdph.org or (628) 271-6702.

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.