Data Integration Analyst

About UsShorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens. Job OverviewThe Data Integration Analyst supports external data integrations including customer facing Shorelight applications, customer integrations and vendor integrations; is an energetic team player who takes initiative and has a dedicated focus on high-level customer service.The successful candidate will work with our currents teams to solidify and document our current processes. Additionally, they will keep a constant eye on our current data management and data integration processes with a critical eye, looking for opportunities for improvement.This individual excels in problem solving, oral and written communication, and attention to detail. The ability to envision and implement continual process improvement and high-level customer service skills is essential. He/She/They demonstrate exceptional technical and troubleshooting skills, the ability to work independently, and a strong teamwork ethic.This role reports to the Senior Director of Information Technology. Essential Functions Technical and Implementation Efficiency

• Implement and support data integrations between different Shorelight systems and between Shorelight and customers, and vendors, systems
• Analyze project issues/gaps, identify opportunities for improvement, and collaborate with IT leadership to implement potential solutions
• Communicate constructive feedback to involved parties on a regular and ongoing basis
• Create templates and standardized workflows that improve consistency of outcomes and efficiency
• Monitor scheduled jobs and diagnose / resolve any issues in a timely manner
• Troubleshoot integration failures among enterprise front- and back-office applications (ERP, CRM, Financial, Planning, and other systems)
• Work with users to answer integration related questions and diagnose points of failure
• Maintain and develop strong technical expertise in key technologies in use within Shorelight

Support and Customer Service

• Prioritize and manage multiple open issues at one time
• Escalate tickets proactively to responsible specialists or senior team members
• Provide weekly status reports for system performance and for projects that include project issues/gaps
• Contribute to process documentation
• Demonstrate initiative in recommending enhancements and improvements
• Assume other duties as required

Security

• Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
• Take responsibility for any Shorelight assets assigned to you
• Promptly report any security events, incidents or weaknesses to Shorelight Security

Minimum Qualifications

• Bachelor’s degree
• 2+ years in a technical role
• Analytical, problem solving, and testing skills.
• Excellent oral and written communication skills.
• Experience and proficiency in managing projects
• Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

• Bachelor’s degree in computer science, information technology, or related field
• 4+ years in technical management, project management or related role
• Previous support or customer service experience
• Experience with batch scripting
• Understands the fundamentals of data integration processes among business systems and data warehouses in multiple DBMS environments, including cloud-based systems
• Foundational SQL knowledge – ability to read and explain queries
• Experience working with large-scale data warehousing.

Application ProcessTo apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter. Background Check Required--Education, Criminal, Identity Shorelight is an Equal Opportunity Employer.