Data Analyst

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

Job Description:

Our Enterprise Data team provides Talkdesk with accurate & accessible data, decision support models & analyses, enablement training & services, as well as facilitation for all analytics endeavors across the company. Data Analyst Role will work alongside the business team and be responsible for collecting, cleaning, analyzing, and interpreting data to identify trends and patterns. In this role, you will need to use your knowledge of data pipeline orchestration, standard methodologies for data warehouse performance, data migration strategies, and analytics architecture to function collaboratively within a team environment. We are looking for someone who will apply software engineering standard methodologies to analytics code via the utilization of version control, testing and validation processes, and continuous integration.

Responsibilities:

• Data Analytics: Create Tableau dashboards to support analytical business needs.
• Facilitate Data Operations: Monitor data quality dashboards for data discrepancies and work with respective teams to resolve data issues.
• Data Modeling: Write sql, create views and data models in Snowflake to support data analytics.
• Ad Hoc Reporting: Respond to ad hoc reporting requests from cross-functional teams for custom insights and analysis in a timely manner.
• Data Management: Participate in the Data Governance committee (led by IT) to ensure the integrity and accuracy of data used in reporting as well as ensuring consistency across departments and systems.

Qualifications:

• Education: Bachelor’s degree in Computer Science or related field required.
• Experience: Minimum of 1 year of progressive experience in data analysis, reporting.
• Technical Expertise: Proficient in SQL, Snowflake, Tableau Strong knowledge of Excel and data visualization tools.
• Data analysis: Strong understanding of data analysis principles and techniques.
• Data visualization: Ability to create compelling and informative visualizations.
• SQL: Expert level knowledge with SQL for data extraction and manipulation.
• Problem-solving: Ability to troubleshoot technical issues and find solutions.

Communication: Good verbal and written communication

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.