Director, Professional Services (AI/ML)

Responsibilities:

• Project Leadership:
  • Manage ICERTIS GenAI application implementations.
  • Take ownership of customer relationships for enterprise clients.
• Team Development:
  • Build and foster internal consulting capabilities within the AI implementation team.
  • Hire, develop, and manage a team of professionals to ensure timely, quality project delivery.
  • Serve as a role model for project management, best practices, proactive action, and creative problem-solving.
• Client Engagement & Delivery:
  • Define project scope in collaboration with business teams to ensure optimal implementation.
  • Drive system configuration, deployment activities, and deliver high-quality solutions.
  • Maintain strong customer relationships, serving as the company sponsor for key deployments.
  • Serve as an escalation point for clients, ensuring smooth delivery and issue resolution.
• Cross-Functional Collaboration:
  • Work closely with sales, presales, support, training, and development teams to drive customer success.
  • Review key project deliverables with teams and provide accurate forecasts to management.
• Process & Documentation:
  • Develop and maintain project plans, including task assignments, training materials, reports, process flows, dashboard metrics, etc.
• Strategic Contribution:
  • Contribute to the product roadmap through insights from customer interactions and implementation experience.
  • Build an organization that supports successful implementations of the Icertis Contract Management product.
• Travel:
  • Willingness to travel to client sites for project-related meetings.

Qualifications:

• Experience:
  • 20–25 years of experience, with a proven track record in enterprise application implementation.
  • Prior experience in Contract Management or Supply Chain application implementations preferred.
  • Recent experience managing GenAI projects/solutions for enterprise customers.
  • Deep exposure to AI models, especially Azure OpenAI and ChatGPT.
• Skills & Competencies:
  • Expertise in end-to-end enterprise project management and delivery.
  • Strong analytical and problem-solving skills with a data-driven approach.
  • Excellent written and verbal communication, with strong CXO-level presentation skills.
  • Comfortable in a hands-on contributor role.
  • Skilled in process improvement, decision making, planning, and standard development.
• Education:
  • Bachelor’s degree in Science or Engineering (mandatory).
  • MBA preferred.

Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.