Field Focal Product Line Manager III - (E3, Sr)

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future. 

What We Offer

Salary:

$108,000.00 - $148,500.00

Location:

Austin,TX, Santa Clara,CA

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

Our Team:

• Common Solutions Service Business Unit (CSG SBU) is focused on service value creation, development of new service products and capabilities to be implemented across multiple equipment platforms. We lead key initiatives to achieve service business goals and leverage core competencies in product marketing, program management, semiconductor equipment and field service. 

The opportunity and what you’ll do:

• CSG SBU is seeking a team player who is passionate about driving technical programs in a cross-functional environment, influencing new product designs, and contributing to development of innovative service products, driving actionable insights for field productivity improvement, and solutions for field and operational issues to enable service and equipment growth.

Key Responsibilities:

Accountable for driving service readiness throughout the Product Life Cycle of Wafer Fab Equipment

• Support Internal and External documentation review for legacy and new products
• Work with business unit Global Product Support and Tech writers for IP Review and Approval for both NPI and Legacy products customer documentation

• Drive Service Product Roadmap releases through program management process (Training, documentation, spares readiness, digital tools, part repair, etc.)
• Participate in design for install and design for service programs
• Drive CIP (Continuous Improvement Programs) to ensure high value service delivery
• Work closely with business unit to introduce equipment special tooling, ensure tooling fits design for installation and service requirements and availability for early product introduction

Field escalation support and customer engagement

• Coordinate with internal stakeholders to support field requirements
• Drive key initiatives and meet customer requirements to enable Equipment and Service growth
• Support field escalation process with Field Service Organization, Global Product Support and Technical Support Engineering to support service agreements
• Responsible for field training and certification on AGS Service products, e.g., Troubleshooting, Digital tool dashboards

Field Productivity Improvement

• Identify target improvement areas and drive related programs for Field productivity improvement, including digital tools
• Drive release of Predictive Maintenance Digital tools for Platforms including Robots, lifts, actuators, and control systems
• Drive Field Training and Certification programs on new Platforms and complex upgrades
• Field Technical capability development in advanced controls, robotics, and other platform areas
• Drive FSO efficiency improvements along with Field teams
• Capture Field Best Known Method (BKMs) to enable service growth.

Service Gross Margin and operating profit

• Perform I&W monitoring/analysis and drive related improvement projects
• Attend SBU council meetings targeting service tool performance, I&W costs, parts/labor cost reduction plans, CIP, and service BKM
• Implementation of cost reduction roadmap, through repair/refurbishment solution development and implementation

Skills & Qualifications:

• Requires experience in semiconductor equipment and services; experience in vacuum platforms, robotics and controls
• Solves unique and complex problems with impact on the business; requires conceptual and innovative thinking to develop solutions
• Project management, data analysis and presentation, technical and business acumen
• Communicate difficult concepts and negotiate with others to adopt different points of view
• Work independently, with guidance in only complex situations. May lead functional team or projects
• Anticipates business and regulatory issues; recommends product, process, or service improvements
• Experience with field escalations, installation and warranty matters is preferred

Functional Knowledge:

• Ideal candidate has run fab projects from start to finish, including installations, process creation, program management with metrics
• Interprets business issues and recommends best practices; takes a broad perspective to identify solutions

Education: Bachelor's Degree in an engineering discipline

Experience:  5 - 10 Years.

Location: Santa Clara CA

Travel: <10%

Relocation: Yes

Opportunity can be Remote (Y/N): N

• Must have semiconductor, mechanical, mechatronics and/or electronics experience.

• Must have project management and program management experience.

• Must have some data analytics experience.

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 10% of the Time

Relocation Eligible:

Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.