UX Leader

MSIG USA continues to grow! 

Company Overview:

MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.

Summary/Job Purpose:

We are looking for a UX leader who can design and deliver engaging and user-centric experiences for our customers and employees across various touchpoints and channels. You will be responsible for building strategy and blueprint for UX considering usability, accessibility, and satisfaction of our products and services.

Essential Functions:

• Define and execute the vision and strategy for UX within the organization, aligning with the business objectives and priorities.
• Partner with IT roadmap and identify demand for UX and build fulfillment plans
• Lead all stakeholder outreach, cultivate communication and act as intermediary between product, design and engineering.
• Create a UX center of competency for the market with guidelines for ways of working to support agile forward-thinking design
• Take the lead in managing stakeholder and company initiatives and will translate and architect company business objectives into customer-facing (and employee-facing) concepts and plans.
• This person will lead all design thinking initiatives and will assist Research and Design leads in scoping, planning and executing on company objectives.
• Work with stakeholders to consolidate technology foot print
• Partner with stakeholders to implement hybrid meeting technology for key locations
• Collaborate with senior stakeholders, business leaders, and cross-functional teams to understand the user needs, pain points, and opportunities, and propose UX solutions that address them.
• Oversee the end-to-end lifecycle of UX projects, from research to design to development to testing to deployment, ensuring adherence to best practices, standards, and governance.
• Evaluate and recommend new technologies, tools, and methodologies to enhance the capabilities and performance of the UX team and solutions.
• Communicate and present complex UX findings and recommendations to various audiences in a clear, concise, and compelling manner.
• Manage and mentor a team of UX professionals, providing guidance, feedback, and coaching to help them grow their skills and deliver high-quality results.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strategic thinking – Ability to visualize long-range solutions to business goals.
• Innovation - Displays original thinking and creativity
• Problem Solving - Identifies root causes and resolves problems in a timely manner.
• Teamwork - Balances team and individual responsibilities.
• Judgment - Makes timely and sound decisions.
• Planning/Organizing - Prioritizes and plans work activities.
• Quality - Demonstrates and enforces accuracy and thoroughness.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities.

Education and Experience Required: 

Diploma/Degree & Experience

• A master’s degree or PhD in computer science, statistics, mathematics, engineering, or a related field, or equivalent work experience.
• At least 10 years of experience in data science, machine learning, or advanced analytics, with at least 10 years of experience in leading teams and projects.
• Strong knowledge of data science and machine learning concepts, techniques, and applications, such as regression, classification, clustering, natural language processing, computer vision, deep learning, etc.
• Proficient in using various programming languages and tools such as Python, R, SQL, Spark, TensorFlow, PyTorch, etc.
• Experience in working with big data platforms and cloud services such as AWS, Azure, or GCP.
• Experience in applying advanced analytics to solve real-world business problems in various domains such as marketing, sales, customer service, operations, finance, etc.
• Excellent communication, collaboration, problem-solving, and leadership skills.

It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!  

It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.