Support Engineer - CosmosDB

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.

We are looking for a Support Engineer – Cosmos DB to join us as we build cutting-edge technology solutions!  This is your opportunity to be part of a team that is committed to delivering best in class service to our customers.

In this role, you join a high-impact support team focused on assisting enterprise customers using a globally distributed NoSQL database platform. This role is ideal for someone who enjoys deep technical problem-solving, customer interaction, and helping shape the user experience through feedback and continuous improvement. You’ll troubleshoot production issues, optimize performance, and collaborate with internal engineering resources to drive solutions forward.

Responsibilities:

• Deliver exceptional technical support to customers using a distributed NoSQL cloud database service.
• Investigate and resolve issues related to performance, data modeling, scalability, and availability.
• Analyze logs, metrics, and telemetry to identify root causes and drive solutions.
• Collaborate with internal engineering teams to resolve advanced issues and improve platform reliability.
• Create and maintain technical documentation, knowledge articles, and reusable guidance content.
• Stay current on product updates, best practices, and evolving features in the NoSQL and cloud ecosystem.
• Provide clear communication and education to customers, ensuring a high-quality support experience.

Qualifications:

• 3+ years in technical support, software engineering, or cloud/database operations.
• Strong foundational knowledge of NoSQL databases and concepts (data modeling, partitioning, consistency).
• Hands-on experience with at least one NoSQL database (e.g., Cosmos DB, MongoDB, Cassandra).
• Demonstrated ability to troubleshoot distributed systems or cloud-hosted applications.
• Excellent problem-solving skills and analytical thinking.
• Strong verbal and written communication skills with an ability to explain complex topics clearly.
• Experience working cross-functionally and managing multiple customer issues in parallel.

Preferred Qualifications:

• In-depth expertise with Cosmos DB, including its APIs (SQL, MongoDB, Cassandra, Gremlin, Table), SDKs, and tuning strategies.
• Experience in customer-facing roles such as technical support, field engineering, or consulting.
• Familiarity with diagnostic tools, cloud monitoring, and incident response processes.
• Ability to script or automate with PowerShell, Python, or C#.
• Enthusiasm for cloud technology, learning, and improving customer outcomes.

Salary Range

Pay ranges vary based on multiple factors, including—but not limited to—skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic-based ranges for Washington state: $50,000 to $60,000 USD annually, with a midpoint of $55,000. The final salary/wage and job title for this opening will be determined based on the selected candidate’s qualifications and experience and may fall outside this range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Location: Hybrid — Onsite 2 to 3 days per week.