Manager, AI and Workforce Enablement

In AI and Workforce Enablement, we envision a future where AI is seamlessly integrated into every aspect of our operational ecosystem, enabling us to make more accurate, efficient, and effective decisions that protect our users and communities and allow us to provide better support outcomes.

We partner with teams across Global Operations to design, build, and implement workforce solutions that accelerate AI deployment across Integrity and Support, in order to drive operational efficiency and improve business outcomes. Those who join our teams are very passionate about solving people’s issues, and are advocates for the Meta community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms.

Our team designs and implements the necessary operational ecosystem to connect AI, human review, and high touch workflows across Integrity & Support inclusive of the operational infrastructure that enables LLMs to deploy across our ecosystem, and necessary governance to oversee our AI workforce design at scale.

We are seeking a candidate who is passionate about people management and is a resilient self-starter who thrives in driving structure in ambiguous spaces, working in fast paced environments and leveraging strategic and critical thinking skills to define solutions to new problem sets. You have a passion for developing others and bring out the best in your teams. You are a leader who will work directly with our cross-functional team (engineering, product, etc.), as well as all of the teams within Integrity and Support Operations, to scale global projects from inception to launch.Manager, AI and Workforce Enablement Responsibilities

• Provide mentorship, operational expertise, guidance and career development to members of your team
• Lead and enable a high-performing team to deliver on goals by providing 1:1 support
• Develops and enhances team structure, and establishes roles and responsibilities for the team
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
• Identify actionable insights, suggest recommendations and influence team strategy through effective communication
• Drive strategy for execution, planning, measuring progress and sharing results
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve and develop solutions
• Coordinate with global cross-functional teams including Product, Engineering, Public Relations, Communications, Public Policy, Legal, Quality and others to problem solve and develop solutions

Minimum Qualifications

• 8+ years of experience working in operations, domains such as online operations, informational systems, risk management, or management consulting
• 2+ years of people management and/or mentorship experience
• Strategic thinker with analytical problem-solving skills
• Experience working with product, engineering or technical teams
• Experience operating in ambiguity
• Experience influencing across functional boundaries and/or globally
• Bachelor's degree

Preferred Qualifications

• AI deployment and oversight experience in an operational role

For those who live in or expect to work from California if hired for this position, please click here for additional information. About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
$143,000/year to $202,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
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