L2 Support Engineer

Disclaimer: We are currently accepting applications in anticipation of a potential Support Engineer position opening within the next two months.

Navagis is a Google Cloud Premier Partner based in the US with offices in San Francisco, Japan,  Singapore, and the Philippines. Navagis is a Location Intelligence company that empowers organizations to leverage geospatial information to efficiently run their multiple operations via web and mobile applications.  Navagis software solutions are built using Google Maps and Google Cloud technologies and open systems to integrate various information sources into a map-driven common operating picture for the entire enterprise.   

To expand our operations, we are in need of a Support Engineer to join our fast-growing team.

If you are an independent problem solver, have a strong drive to excel, and are looking for an opportunity to grow fast and to make a big impact, this is the right place for you.  

Your Role:

• Research and identify solutions to software and hardware issues

• Diagnose and troubleshoot technical issues

• Ask customers targeted questions to quickly understand the root of the problem

• Talk clients through a series of actions, either via phone, email or chat, until the technical issue is resolved

• Properly escalate unresolved issues to appropriate internal teams 

• Provide prompt and accurate feedback to customers

• Ensure all issues are properly logged and organized, using our in-house ticketing software or customer service software

• Prioritize and manage several open issues at one time

• Follow up with clients to ensure the system is fully functional after troubleshooting

• Prepare accurate and timely reports

• Maintain a good and professional relationship with clients

About You:

• Bachelor’s or Master’s degree in Computer Science and/or other related courses.

• At least 3 years of working experience as a Software Support Engineer or in a similar role.

• Experience in reading, understanding and debugging Javascript, Java, Python, Ruby, and other code

• Familiar with SQL (can read and construct queries)

• Ability to read and understand public-facing documentation (Google developers website or StackOverflow)

• Technology-savvy

• Ability to read and understand logs and stack traces

• Amenable to work on Shifting schedules

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Why Join Us

• Highly flexible and Long Term environment. Our Executive Team is mostly comprised of Ex-Googlers. We work hard and have fun while doing it! We have an active international community. We also offer comprehensive benefits in all the countries we operate in.

• Our employees develop and support high-end solutions. Every day, we push technical boundaries to advance the field of Location Intelligence. We believe mapping is essential to the world and we are extremely dedicated when it comes to quality and performance.

• Learn from the BEST and make a difference. Our team is composed of some of the best engineers in the world. As a young dynamic company, the work you do will make a big difference. At Navagis, you will be surrounded by top talent who have years of experience in mapping and cloud infrastructure, deep learning, and more.