Artificial Intelligence Solutions Consultant - Conversational Architect

About this role:

Wells Fargo is seeking an Artificial Intelligence Solutions Consultant - Conversational Architect to plan and implement advanced conversational experiences on our Virtual Assistant platforms that will reach over 30 million Wells Fargo customers. 

In this role, you will:

• Partner with various partners including PM’s, PO’s UX designers and content strategist to plan, validate and execute the model and implementation of conversational experiences within the virtual assistant
• Build the business rules, logic and API interactions that are required for sophisticated interactions
• Define and implement the “intents” and “entities” that define the conversation interaction, along with building human language data sets to train machine learning models driving the virtual assistant.
• Work closely with other members of the product team and technology partners to identify enhancements to the conversational experiences
• Act as a liaison between our AI Product team and Technology to ensure that our Virtual Assistant delivers intelligent and intuitive conversations, resulting in a great customer experience

Required Qualifications:

• 2+ years of Artificial Intelligence Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years experience developing and deploying conversational virtual assistants
• 2+ years hands-on experience utilizing platforms like Amazon Lex, Google Dialogflow, IBM Watson, Microsoft Bot Framework, Kore.AI, Rasa, or Clinc
• Knowledge and understanding of Artificial Intelligence (AI) disciplines such as Machine Learning or Natural Language Processing
• Solid understanding of conversational dialog systems, natural language processing (NLP) fundamentals, and machine learning
• Experience designing, developing and deploying large training data sets
• Strong understanding on data management and annotation processes
• Fluency in writing code in Python, JavaScript, C++ or some other high-level language
• Fluent in Spanish

Desired Qualifications:

• BS in computer science, machine learning, human computer interaction or related fields
• Ability to be proactive, innovative and creative in meeting customer and enterprise needs
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Ability to be proactive, innovative and creative in meeting customer and enterprise needs
• Ability to develop and execute business vision, strategies, and goals
• Ability to develop partnerships and collaborate with other business and functional areas
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Excellent verbal, written, and interpersonal communication skills

Job Expectations:

• Ability to work on-site at approved location at least three days a week
• This position is not eligible for Visa sponsorship
• Ability to travel up to 10% of the time

Pay Range for New York, NY & San Francisco Bay Area: $115,900.00 - 206,100.00 annually

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.