Manager, Risk Intelligence and Analytics

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

The Manager, Risk Intelligence and Analytics will report to the Director, Risk Intelligence and Analytics in Global Risk Intelligence and Technology (GRIT) function, supporting Information Risk Management (IRM) function mission and vision. The role will be responsible for delivering various functional capabilities including but not limited to analytics, Large Language Models, reporting, modeling, automation, and other related operational risk management activities, as well as supporting the development and execution of the relevant roadmaps and plans for the function.

This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

• The incumbent's role will be to deliver ongoing analysis, modeling, reporting, and automating required processes. This includes preparation data, large language model used cases, working with automation COE and Analytics group, ongoing automation of reports and other ad-hoc requests for delivery to the Company’s Chief Risk Officer, executive and Board risk committees required analytics and reporting.

  Key responsibilities include, but are not limited to:

• Preparation of monthly, quarterly, and annual IRM related reporting for the Company’s Chief Risk Officer, executive, and Board risk committees.
• Automation of monthly, quarterly, and annual IRM related reporting within the intelligence function.
• Lead the automation of processes for collecting and analyzing data across the enterprise, ensuring accuracy and efficiency.
• Monitor, optimize, and provide training on automated systems, while identifying opportunities for further automation and process improvements.
• Supporting the delivery of machine learning, large language model and other related analytics projects within IRM.
• Provide support to Risk and Technology Tooling team on data ingestion, clean-up, mapping etc. (e.g., data analysis, data clean-up, validation, creating and maintenance of reports and dashboards)
• Identifying opportunities for creating efficiencies within reporting framework and processes.
• Assist in testing, cleaning, and preparing data for reporting readiness.
• Assist in the generation of reports and ensuring accuracy in the metrics being reported.
• Assist with documenting processes, procedures, project work and ad hoc request as required.

Qualifications:

• At least three (3) to five (5) years of experience as an analytics manager or similar capacity

• Proficient in utilizing Power BI and Power Platform (particularly PowerApps, PowerAutomate) to create interactive dashboards, automate workflows, and develop custom application for improved business intelligence and efficiency

Nice to Haves:

• A background in risk management, audit, or compliance is a plus

• Skilled in Python and SQL, database schemas and data modeling

• Skilled with dashboard design, with a consideration for UI/UX fundamentals

• Experience in data analysis, including the use of Azure Databricks

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement