Implementation Manager
Poland
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Siena AI
Experience AI customer service that combines empathy with automation. Deliver personalized shopper support. Schedule a demo today!About Siena
Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.
If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI.
Our AI-First Philosophy
At Siena, AI isn't just a toolâitâs embedded in our DNA. We believe that leveraging AI-first workflows empowers individuals to work smarter, faster, and more creatively. Our team embraces AI-powered augmentation in everything we do, from research to execution, making us more efficient and innovative every day.
About the role:
As an Implementation Manager, your mission is to get new customers up and running on the Siena platform â efficiently, confidently, and excitedly. Youâll be the face of Siena during the most critical phase of our customer relationship: the implementation. This means guiding new users through onboarding, translating their SOPs into AI-powered automations, and ensuring they become self-sufficient experts on our platform.
Weâre looking for an entrepreneurial mindset, a fearless attitude, and a passion for excellence in onboarding new clients onto our product. Our team not only takes pride in our work but also in the way we do it. You must be capable of successfully implementing new business while ensuring a high degree of client satisfaction. You'll work with medium to large-sized organizations, with no limit on the complexity or feature/functionality usage of the client.
What You'll Do
Customer Onboarding
Own and manage onboarding projects from kickoff through go-live (typically 4â6 weeks), working cross-functionally with Sales, Customer Success, Product, and Managed Services.
Client Management
Build relationships with stakeholders in order to proactively identify and mitigate any implementation risks
Training & Enablement
Train customer teams â from frontline AI Managers to busy executives â on Sienaâs platform: how to draft automation instructions (prompts), QA automated responses, trigger actions, and leverage insights and analytics.
AI Prompt Engineering & Testing
Help customers convert their complex SOPs into high-quality automation instructions and conduct thorough testing and validation before go-live
Technical Scoping & Implementation
Partner with the Solutions Engineering team to scope complex technical solutions and the implementation of custom app integrations, requiring knowledge of how APIs function
Product & Process Feedback
Systematically collect customer feedback to improve the implementation process and contribute to the product roadmap based on implementation insights
Project Management & Change Management
Track milestones, call out blockers, and keep all stakeholders â internal and external â aligned and accountable while managing organizational change and adoption challenges within customer teams
Content & Materials Development
Maintain and create self-serve onboarding materials, including training decks, automation templates, help guides, and implementation playbooks.
You'll Work Closely With
Customer Success (you live here)
Sales (for smooth handoffs)
Managed Services (for ongoing support or white-glove onboarding)
Product and Engineering (for feature gaps or custom integrations)
What You Should Know
How to explain complex systems to non-technical users
How prompting works for LLMs and the basics of AI QA
How APIs and app integrations work in the real world of e-commerce
How to be effective in startup chaos: document as you go, forgive gaps, and ship forward
Who You Are
Have 3+ years of experience in onboarding, implementation, CSM, or CX operations in a B2B SaaS environment
Have used tools like Shopify, Zendesk, Gorgias, Kustomer, or similar
Love teaching others and know how to pace training sessions for both power users and execs
Are organized as hell, juggling multiple projects and timelines without letting balls drop
Are comfortable in fast-moving, scrappy environments where not everything is perfectly documented
Can hold your own in a Zoom room full of C-level execs â and then hop into a screen share to troubleshoot a broken automation
Are a self-starter who can move forward with minimal guidance and prioritize ruthlessly
Please Donât Apply If You...
Expect every process to be polished and every tool perfectly set up
Need a lot of structure to operate
Donât enjoy teaching or running 1:1 sessions
Are easily frustrated by ambiguity or fast iteration cycles
Think startup scrappiness = incompetence
What Success Looks Like
1 month: Youâve mastered the platform, understand common customer use cases, and can draft and QA automations confidently
3 months: Youâve led 2â3 successful implementations from start to finish and your customers are graduating from onboarding
6 months: Youâre maintaining and improving our self-serve onboarding content, helping newer IMs, and contributing to scalable processes
Why Join Us
Weâre a startup, so no fancy offices or corporate fluff. But hereâs what we do offer:
Make a real impact. Your work directly shapes our product and company.
A Voice that matters. In a small team, every perspective countsâyours included.
Working at Siena. We are a fully remote, globally distributed team working at the bleeding edge of CX and generative AI.
Competitive compensation. Great salary plus the opportunity for equity or stock grants.
Flexible time off. Take at least 15 daysâmore if you need it.
A Learning budget. If you're growing, so are we.
The thrill of building something new. Join us at a stage where your contributions matter most.
Tackling meaningful challenges. Weâre redefining how work gets done through AI.
Our values
Weâre not about corporate jargonâhereâs what truly matters to us:
Curiosity and creativity: You always seek new knowledge, ask questions, and explore different perspectives to deepen your understanding.
Customer empathy: You are driven by our customersâ success. You see needs they canât articulate.
Resilience: You bounce back from setbacks, adapt to change, and thrive in the face of challenges.
Ownership and autonomy: When things break, you fix first, explain later.
Relationships: You create bonds with your colleagues - building trust and sharing success.
Craft and speed: You balance vision with pragmatism. Your standards pull everyone higher.
Open and direct: You share and receive feedback. You are open about whatâs working and what not.
AI-First Tooling
To ensure you stay at the cutting edge of AI-driven work, we provide:
Perplexity Pro account
ChatGPT Pro account
Claude Pro account
Quarterly budget for experimenting with new AI tools
A culture that encourages AI experimentation and adoption
We encourage our team to explore and integrate AI tools into their workflows, allowing them to maximize efficiency and innovation in their roles.
At Siena, weâre not just looking for people who can do a job. Weâre looking for people who want to break boundaries, create the future, and reshape industries. If thatâs you, we look forward to your application.
Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
* Salary range is an estimate based on our AI, ML, Data Science Salary Index đ°
Tags: APIs ChatGPT Claude CX E-commerce Engineering Generative AI GloVe GPT LLMs Prompt engineering Research Teaching Testing
Perks/benefits: Career development Competitive pay Equity / stock options Flex hours Flex vacation Startup environment
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