Application Engineer

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). 

Role Overview

We are seeking a highly skilled and motivated Full Stack Platform Application Engineer to join our Business Applications team. In this pivotal role, you will lead the design and development of Razorpay’s next-generation internal CRM and Portfolio Advisor Dashboard platform. This platform will provide real-time visibility into account performance, streamline task orchestration, and empower teams with actionable AI-driven insights.

The ideal candidate brings hands-on experience in building enterprise SaaS platforms or CRM systems (e.g., Salesforce, LeadSquared, SAP) and has a deep understanding of multi-modal architecture, workflow design, API integrations, and platform extensibility.

Key Responsibilities

• Design and implement a responsive, modular dashboard UI using React.js with TypeScript.
• Develop and manage secure, scalable REST/GraphQL APIs using Node.js or Python (FastAPI/Flask).
• Architect and integrate workflow automation engines (Temporal, Camunda, n8n) for dynamic task orchestration.
• Extend and customize existing CRM features by understanding multi-entity architecture, lead/account relationships, and ticketing workflows.
• Lead platform integration with Razorpay’s internal services (CRM, Risk, Ticketing, RevOps, and Data Lake) using microservice and event-driven designs (Kafka, RabbitMQ).
• Translate internal user journeys into cohesive modular features and workflows.
• Build AI-powered utilities like smart FAQ responders, merchant nudges, risk alerts, and reporting assistants using LLMs (OpenAI, Claude, LangChain).
• Ensure compliance with enterprise-grade RBAC, OAuth2, JWT authentication, and audit trails.

Required Skills & Experience

• 4–8 years of full-stack development experience in SaaS, CRM, or enterprise platform engineering.
• Strong proficiency in React.js with TypeScript, UI component architecture, and modern CSS frameworks (TailwindCSS/Chakra UI).
• Proven backend development using Node.js or Python, with robust knowledge of PostgreSQL, MongoDB, and Redis.
• Demonstrated experience integrating or extending CRM systems (Salesforce, LeadSquared, SAP, Zoho, etc.).
• Solid understanding of workflow configuration, API orchestration, and debugging integration points.
• Knowledge of AI/ML interfaces, prompt engineering, vector DBs, or lightweight model applications.
• Familiarity with event-driven architectures, task queues, and microservices.
• Experience working closely with product managers, data scientists, and operations teams to deliver internal business tools.

Tech Stack You’ll Work With

• Frontend: React.js, TypeScript, TailwindCSS, Recharts, D3
• Backend: Node.js, FastAPI, PostgreSQL, MongoDB, Redis
• Workflows & Messaging: Kafka, RabbitMQ, n8n, Temporal, Airflow
• AI Tools: OpenAI APIs, Claude, LangChain, Pinecone, FAISS
• DevOps: Docker, Kubernetes (optional), GitHub Actions
• Security: OAuth2, JWT, RBAC

Preferred Qualifications

• Prior hands-on experience in CRM development, including schema design, custom modules, and metadata automation.
• Exposure to process-heavy enterprise platforms like SAP, Oracle, or ServiceNow.
• Experience in building internal admin tools, account management platforms, or advisor enablement systems.
• Knowledge of best practices in user journey orchestration, modular platform design, and intelligent UX patterns.

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.
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