Data Center Operations Engineer

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

"A Data Center Ops role at FICO is an opportunity to support all internal and external customers by providing the space, power and layer one connectivity to FICO Networks, FICO Storage, FICO Mainframe, FICO Compute and Customer Hotel Lockers." – Sr. Manager, Data Center Operations (GTS)

What You'll Contribute

• Maintain an optimally controlled environment for servers, troubleshooting network, server, and application issues

• Monitor and perform on-going maintenance on servers and network equipment

• Rack and stack data center equipment, including but not limited to servers, networking devices, monitoring systems, and other equipment

• Document and maintain currency of standard operating procedures (SOP)

• Asset management tasks focused on inventory of data center assets (ServiceNow)

• Windows, Linux, and/or VMware knowledge preferred

• Experience with data center power management solutions such as Power IQ

• Familiarity with workflow and ITSM tools and ticketing systems

• Executing Smart Hands support on network and server hardware, involving connecting test sets or test routers to equipment, measuring light levels, offering planned maintenance or circuit migration support, troubleshooting hardware issues on any device, and performing the racking and de-racking of any installed device.

• Power cycling routers, servers, switches, and soft-booting servers.

• Providing additional services such as cage or rack builds, circuit migrations, and audits, etc.

• Additional services may encompass but are not limited to: cage builds and equipment installation, rack builds, racking and stacking of equipment, cabling and labeling according to cabling diagrams, copper cabling installation and testing, multimode fiber optic cable installation and testing, and single-mode fiber optic cable installation and testing

• Performing cleaning and inspection of all fibers.

• Properly labelling equipment and cables with aisle, shelf, and unit designations

• Diagnose hardware issues, coordinate with vendors for repairs or replacements (RMA process), and ensure timely resolution

• Handle incoming and outgoing shipments, maintain accurate hardware inventory, and manage stock levels of IT components

• Develop and maintain comprehensive documentation of physical infrastructure, cabling layouts, rack configurations, and associated processes

• Maintain office IT infrastructure, including hardware and network systems

• Strong understanding of server hardware, network devices, and data storage systems

• Knowledge of network cabling, fiber optics, and optical transceivers

• Experience with fiber optic testing and cleaning is required

• Proven experience in racking, cabling, and working with data center facilities management tools (power, cooling, etc.)

• Familiarity with basic scripting in Bash and Python within a Linux environment is a plus

• Ability to safely lift and move equipment weighing up to 60 pounds​

What We're Seeking

• Providing 24 x 7 support as part of a technical escalation rota.

• Willingness to work flexible hours, including evenings and weekends, as required

• A valid driver’s license is required for travel.

• Provide IT support to staff and customers, as well as responding to the server

• Ability to effectively communicate verbally and written with all organizational levels.

• Build and maintain strong working relationships with hardware vendors, colocation partners, and remote hands teams to ensure efficient operations

• Strong ability to manage time effectively, prioritize tasks in a fast-paced environment, and adapt to changing requirements

• A collaborative mindset, with the ability to work both independently and as part of a team, often with minimal supervision

• Conduct and support audits for compliance (e.g., FM Global, PCI/PII, security protocols) and ensure adherence to industry standards.

• Solid hands-on experience in data center engineering

• Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training.

• Basic knowledge of Linux operating systems and networking protocols

• CCNA certification is a plus

Our Offer to You

• An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.

• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.

• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

• The targeted base pay range for this role is: $84,000 to $132,000 with this range reflecting differences in candidate knowledge, skills and experience.

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Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy