Data Analyst

Why Tyro? 

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers. 

It starts with You. 

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together!  We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time. 

🎥 Step inside life at Tyro here.

About the role

The Data Analyst role sits within Tyro’s dynamic Data & Analytics team in the Data, Integration, Customer & Strategy Function. This pivotal role focuses on translating data into actionable insights that directly support critical commercial decision-making across Tyro. The objective of this role is to extract valuable insights from our data infrastructure and ensure they are accurate, understood, and effectively used to drive business outcomes. 

What you'll do

• Commercial Insights & Decision Support: Work closely with cross-functional teams, including Growth, Marketing, Finance, and Product, to understand their business challenges and requirements. Provide actionable, data-driven insights that directly support strategic and operational decision-making. 

• Data Storytelling & Visualisation: Master the art of data storytelling, translating complex analytical findings into clear, concise, and narrative-driven insights for non-technical stakeholders. Design and deliver compelling data visualisations (using tools like Tableau) that resonate with line-of-business users. 

• Data Querying & Analysis: Conduct in-depth ad-hoc analyses to address specific business questions and opportunities, providing timely and accurate insights from our cloud data warehouse environment. 

• Data System Utilisation: Query and analyse data efficiently within cloud data platforms (e.g., Snowflake). Understand how to navigate and retrieve data from various systems of record, including CRM platforms like Salesforce, to build comprehensive business views. 

• Data Integrity and Governance Adherence: Ensure the integrity and quality of data used for analysis through adherence to established data governance practices. Understand and support efforts to maintain compliance with internal policies and external regulations. 

• Documentation and Training: Document analytical processes and reports. Provide guidance and training to end-users on how to effectively use dashboards and interact with data for self-service insights. 

• Metric Definition & Consistency: Support the implementation and adherence to robust definitions for core business metrics (e.g., "Churn Rate," "Customer Lifetime Value"), ensuring semantic clarity and consistency across all analytical outputs. 

• Predictive Insight Literacy: Understand the principles of predictive framing and contribute to translating business questions into behaviourally driven metrics. Support the establishment and growth of data science capacity by interpreting model outputs and communicating their implications effectively to business stakeholders. 

What you'll bring

• Bachelor’s degree or equivalent in a field such as Computer Science, Statistics, Economics, Information Technology, or a related discipline. 

• 2+ years of demonstrated experience as a Data Analyst or in a similar commercial analytics-focused role. 

• Highly proficient in SQL, with proven experience writing performant queries within a cloud data warehousing environment. 

• Strong experience with leading data visualisation tools such as Tableau, Alteryx, Power BI, or Looker, with a portfolio of impactful dashboards and reports. 

• Demonstrated ability to translate complex data into clear, actionable business insights and present them effectively to non-technical audiences. 

• Experience working with CRM data models, preferably Salesforce, or other key business systems. 

• Strong analytical and problem-solving abilities, meticulous attention to detail, and a proactive approach to identifying and addressing business challenges. 

• Exceptional communication, presentation, and interpersonal skills, with a proven ability to engage and influence stakeholders. 

• Familiarity with data transformation and ETL/ELT concepts and contributing to understanding data flow processes. 

• Understanding of cloud data warehousing concepts relevant to efficient data retrieval and performance. 

• Experience with advanced analytical techniques or supporting early-stage data science initiatives. 

What’s in it for you? 

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You’ll also receive: 

• A mix of in-office and remote working 

• Learning and career development opportunities 

• 16 weeks paid primary carers leave 

• 12 weeks paid secondary carers leave 

• Annual team-based volunteer day 

• Birthday Leave  

• Power Up Day (Additional day of leave) 

• Weekly team social events, snacks, craft beer and wine, ping pong and video games 

• Taco Tuesdays 

• Mental health and wellness initiatives 

• Novated leasing 

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?

If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.

#LI-Hybrid