Customer Onboarding Manager

We are seeking a Customer Onboarding Manager to join our Technology Organization. As a part of the Delivery Management team, you will work with our Enterprise customers to plan and configure our products in alignment with their requirements. In partnership with a Delivery Architect, you are responsible for getting a customer onboarded quickly and effectively. You’ll need project management skills, a technology-forward mindset, and a solution-oriented mind to be effective in this role.

What you’ll do

• Guide our Enterprise customers through the onboarding process to ASAPP’s products
• Plan and manage the delivery of all work, including evaluating and mitigating risks, planning milestones, testing timeframes and acceptance 
•  Document & refine product requirements for clear communication internally and externally
• Configure ASAPP’s products, in partnership with our Delivery Architecture & Engineering teams
• Work as a part of multiple customer project teams, collaborating with Delivery Architects and Engineers, to execute scoped work
• Act as a subject matter expert on ASAPP’s Products, both internally and externally
• Collaborate with our Go to Market, Product, Engineering & Research teams to meet our Customer’s goals

What you’ll need

• At least 5 years of relevant experience, with at least 3 total of project management, implementation, or customer success experience
• Experience with cloud-based software implementation processes
• Ability to deal with the complex interpersonal dynamics and work with a wide range of our customers' stakeholders, from day-to-day project managers all the way up to their executives and C-suite
• Strong outcome and value orientation
• Self-starter mentality (you find problems and fix them)
• Adaptive and introspective; open to giving and receiving frequent feedback
• Excellent presentation skills for exhibiting both business-oriented solutions as well as advanced technical concepts
• Experience with technical process creation, documentation, and improvement

What we’d like to see

• Advanced cloud technology experience (AWS, Docker/Kubernetes, Cloud Formation, Terraform, EC2, IAM, S3, etc.)
• Experience in contact center and/or customer experience industry
• Experience working directly with technical partners across all integration points
• Experience in any major programming language (Golang, Python, C++, Java, etc)
• Experience in multi-developer/engineer environments using Git, Jira, and CI/CD pipelines
• Experience with Machine Learning, Natural Language Processing, LLMs

Benefits

• Competitive compensation
• Stock options
• Prudent Life Insurance
• Onsite free lunch & dinner
• Connectivity (mobile phone & internet) stipend
• Wellness perks
• Mac equipment
• Learning & development stipend
• Parental leave, including 6 weeks paternity leave

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance.