Sr. Data Analyst, R&D

Job Title: Senior Analyst, R&D

Department: R&D

Location: Hybrid - Location is flexible but you must be able to overlap ½ day with regular east coast hours (at least 9am to 1pm EDT or 1pm to 5pm EDT)

About Opensignal

Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximize commercial performance. Leading analysts, investors, and financial institutions place a high value on our independent analysis, and we are regular contributors to their reports.

Real network experience is our focus, and ultimately, that’s what influences customer choice. Our mission is to advance connectivity for all, and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible.

With offices in London, Boston, and Victoria, British Columbia, and Warsaw, Poland, we are truly global, with employees working across four continents and representing over 25 nationalities. We are an equal opportunity employer dedicated to building an inclusive and diverse workforce.

Role Overview

Are you a passionate, detail-oriented individual with a knack for digging into data and uncovering hidden insights? Do you thrive in dynamic environments where your analytical skills can shape the future of innovative products? Join us as a Senior Analyst in our R&D team, where you will lead research initiatives and oversee the development of cutting-edge products focused on guiding marketing strategies and optimizing network experience that enhance telecom ROI. Your analytical expertise will be instrumental in shaping strategic decisions and delivering impactful solutions.

In this role, you will have the opportunity to grow as a leader in product development, taking full ownership of projects throughout the entire R&D lifecycle—from ideation to execution. Your expertise will play a pivotal role in advancing Opensignal’s analytics capabilities and driving innovation in our data products, ensuring they deliver impactful solutions for the telecom industry.

How You Will Make an Impact

• Partner with client- and market-facing business and product teams to transform client needs into actionable research and product innovations.
• Scout, evaluate, and integrate new data sources to enhance our existing datasets.
• Lead projects involving comprehensive analyses of large datasets, extracting actionable insights and presenting them through advanced visualizations.

• Collaborate with Data Scientists to develop and implement machine learning and statistical models to drive product development.

• Collaborate closely with cross-functional teams, communicating your findings to both technical and non-technical stakeholders.
• Lead the creation of new metrics and dashboard analytics, empowering our clients with deeper insights into both subscriber performance and experience on mobile and fixed broadband networks.
• Focus on network experience and marketing decision drivers that influence telecom ROI, ensuring our products deliver significant value to our clients.

Key Responsibilities

• Define Customer Needs and Pursue Solutions
• Collaborate with product and client-facing teams to understand our clients’ needs
• Break down complex problems into discrete issues and determine which ones to prioritize and pursue
• Collect, Clean and Set-up Data
• Discover new third party data sources that add value to our products and insights
• Evaluate external data sources for usefulness, reliability and ease of integration
• Wrangle structured and unstructured data from diverse sources into a standardized form
• Play with the data until it breaks and surface issues that inform product design choices
• Analyze and Visualize Data
• Design and conduct comparative analyses of large complex datasets to determine next steps for data product development
• Summarize analysis using a wide range of data visualization techniques to determine the types of insights derived from the product and data limitations
• Prototype new ways of visualizing and interacting with our data
• Prototype New Product Concepts
• Translate findings from data analysis into practical solutions that are able to be deployed in production code
• Develop productivity, analysis and insights tools using generative AI tools like ChatGPT for internal and client audiences
• Communicate Insights
• Draw relevant conclusions from analysis and make recommendations based on how these conclusions impact new and existing products
• Document data definitions to be embedded in new products and business rules for analysis of these new data
• Work with internal teams (product development, client services, data operations) to translate analytical findings into technical product requirements and insights for clients

What we need from you:

• Proven experience in leading projects applying quantitative analysis and data modeling to deliver business insights or develop data and analytics products.
• Proficient in Excel, SQL (Athena and Redshift preferred), Desire to learn Python for data analysis and model building.
• Strong critical thinking and problem-solving skills, with a keen attention to detail.
• Desire to get hands dirty working with data every day, balanced with ability to surface actionable insights that shape product development decisions
• Ability to work effectively in cross-functional teams, contributing to common goals.
• High sense of urgency and ability to prioritize tasks in a multitasking environment.
• Exceptional communication skills, capable of engaging with both technical and non-technical stakeholders.
• Independent learner with a passion for acquiring new technical skills and applying them creatively.

Nice to haves:

• Knowledge of Tableau (Desktop, Server, and Prep Builder), or similar data visualization tools.
• Familiarity with Agile methodologies and working practices.
• Experience with geospatial data.
• Telecoms market and/or network performance expertise

Why Join Us?

We believe in celebrating diversity, valuing different perspectives, and incorporating them into our daily practices. Our culture is built on inclusivity, flexibility, and a commitment to work-life balance. Here's what we offer:

• Competitive compensation packages, including a long-term equity program.
• Comprehensive group benefits package and company-sponsored retirement savings plan.
• Professional development opportunities: education reimbursement, learning allowance, company-sponsored workshops, and more.
• Generous holiday allowance, sick leave, parental leave flexibility, including Flex Fridays and the option to work from abroad.
• Charity matching and time off for community volunteering, alongside DE&I program/committees.
• Regular virtual and in-person events and socials to foster a strong sense of community.

If you're ready to make a significant impact, work on exciting projects, and grow your career, we invite you to apply and join our innovative team.