Senior Data Analyst

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

We’re looking for an outstanding Senior Data Analyst in Chile to join our growing Core Data Analytics team. As a Data Analyst on the centralized data team, you will partner closely with stakeholders across Front, including our Sales team, Business Operations, Sales Operations, Finance and more, to help Front make data-driven decisions across cross-functional initiatives. Additionally, you will support the growth and scale of our data team by improving the design and structure of our data mart and data warehouse set-up.

What will you be doing?

• Support data-driven decision making within our GTM and Corporate orgs, and cross-functional initiatives in partnership with Business Operations

• Identify insights and make actionable recommendations through exploratory analysis across all parts of our data, including prospect, customer, user, financial and internal people data

• Develop and monitor key metrics measuring the overall health of our business 

• Develop and monitor key data models for tracking revenue and sales performance

• Support internal data automation and enablement efforts in partnership with the data engineering team by improving the usability of our data mart and warehouse set-up

• Build internal tools that support the analytical needs of functional data and financial analysts

What skills and experience do you need?

• 5+ years of experience in a quantitative role, e.g analytics, consulting, data science, or an equivalent analytical role conducting quantitative analysis on large datasets

• Bachelor’s, Master's or equivalent in a quantitative field (e.g. Economics, Statistics, Computer Science, Mathematics, etc.)

• Proficiency using SQL to query large data sets, with a strong understanding of statistics

• Experience with dbt to build, structure, and test data models

• Experience using a BI tool like Looker/Tableau/Sigma (we use Omni, bonus if you’ve used that tool)

• Familiarity with Python strongly preferred

• Familiarity with Salesforce/CRM data

What we offer

• Competitive salary

• Fully covered health insurance

• Focus Fridays - learn more here!

• Mental health support with Workplace Options

• Monthly Lifestyle Stipend to spend on fitness, health and wellness, and other activities

• Monthly Teleworking Allowance to be used towards Wi-Fi, equipment, cell data, etc.

• Wellness Days - Fronteers get an additional day off on months with no holidays

• Summer Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice