Data Analyst - Last Mile

Data Analyst (mid level) | Last Mile | Ocado Solutions | Hatfield | Hybrid (2 days office) 

About us:

“We are on a mission to transform the future of grocery retail through sustained technology innovation.”

Ocado Group is putting the world’s retailers online using the cloud, robotics, AI, and IoT. We develop the innovative software and hardware systems that power Ocado.com, the world’s largest online-only grocery retailer as well as the global ‘Ocado Smart Platform’. With everything from websites to fully autonomous warehouses that we design in-house, our employees need to be specialists in a wide range of technologies to help drive our business. We architect and build groundbreaking, game-changing technology solutions.  

What does the team do?

The Solutions Analytics Team provides actionable data and insights across the Ocado Smart Platform (OSP), with a focus on optimising operational efficiency, customer satisfaction, and partner success. In the rapidly evolving domain of last-mile operations, we aim to enhance delivery efficiency, sustainability, and precision, ensuring our Partners achieve peak performance.

This team leads cross-functional analytics projects, collaborating with internal teams and external stakeholders to drive innovation, deliver cost-saving solutions, and improve the customer experience.

About the role:
As a Data Analyst, you will extract and interpret data to identify opportunities for efficiency and growth within our partners’ delivery operations. Your insights will directly influence multi-million-pound decisions, improve customer experiences, and contribute to Ocado’s mission of transforming grocery retail.

In addition to working with vast datasets and advanced tools, you’ll lead impactful projects, mentor junior analysts, and play a critical role in shaping analytics solutions that drive global partner success. You’ll be working on things like; 

• Insight Generation: Extract, analyse, and interpret data to identify trends and opportunities for OSP Partners, driving growth and efficiency.
• Strategic Projects: Lead analytical contributions to cross-functional projects that deliver significant business outcomes.
• Collaboration: Partner with technology, operations, and external stakeholders to optimise OSP’s impact.
• Visualisation & Communication: Create compelling dashboards and reports, presenting insights in actionable, user-friendly formats.
• Continuous Improvement: Close data gaps, enhance platform features, and contribute to analytics best practices.
• Sustainability Impact: Support initiatives to optimise operations, reducing waste and carbon emissions.

What we’re looking for:

Essential skills and experience:

• Proven Analytical Expertise: 2+ years of experience in data analytics, working with Big Data to deliver actionable insights.
• Technical Skills: Proficiency in SQL, Excel/Google Sheets, and visualisation tools (e.g., Looker, Tableau, Data Studio).
• Problem-Solving Mindset: Strong capability to analyse and resolve complex issues.
• Communication Skills: Ability to present insights to technical and non-technical audiences
• Global Perspective: Experience working in diverse, cross-cultural environments.

Desirable skills:

• Proficiency in Python and Google Colab for advanced data processing.
• Experience with GIS software to drive location-based insights.
• Familiarity with AI-driven analytics and predictive modeling.
• Experience with process mining technologies such as Celonis.
• Additional language skills (e.g., Spanish, French, Japanese, Korean).
• Experience in online grocery, retail, or logistics analytics.
• Knowledge of data governance, security, and privacy best practices.

What do I get in return:

• 30 Day ‘work from anywhere’ policy + 
• Remote working for the month of August
• 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
• Pension scheme (various options available including employer contribution matching up to 7%)
• Private Medical Insurance
• 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete)
• Train Ticket loan (interest-free)
• Cycle to Work Scheme
• Opportunity to participate in Share save and Buy as You Earn share schemes
• 15% discount on Ocado.com and free delivery for all employees
• Income Protection(can be up to 50% of salary for 3 years) and Life Assurance(3 x annual salary)
• Free shuttle-bus to and from Hatfield train station

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